Product Manager, Collect

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of the roadmap for MeridianLink Collect, a cloud-based platform focused on collections and recovery for credit unions and community banks.

• Conduct ongoing discovery with collections managers, VPs of Collections, collectors, and compliance officers through interviews, usage analytics, and performance metrics.

• Create PRDs and user stories that encompass the entire delinquency lifecycle.

• Facilitate agile delivery ceremonies and manage a prioritized backlog that aligns with team OKRs.

• Establish and track collections product KPIs to guide prioritization and illustrate business impact.

• Collaborate with Engineering, UX, Sales, Customer Success, Implementation, and Compliance to ensure stakeholder alignment and remove delivery obstacles.

• Act as the collections domain expert, converting collector workflows into product requirements.

• Team up with Sales, Marketing, and Customer Success on positioning, enablement, and proof points.

• Contribute to discussions regarding product portfolio strategy.

• Work alongside Compliance, Legal, and Security to interpret regulatory guidance into configurable platform controls.

• Evaluate emerging technology opportunities to enhance recovery outcomes and collector efficiency.

• Oversee product considerations for integrations with core banking systems and third-party vendors.

• Monitor consumer collections trends, delinquency and charge-off dynamics, competitive movements, and regulatory changes.

⛳️ Requirements

• A Bachelor's degree and over 2 years of relevant product management experience.

• Demonstrated success in owning a product area from start to finish: discovery, definition, delivery, and iteration.

• Experience in managing API-integrated software products involving multiple stakeholder groups.

• Strong grasp of agile methodologies and modern product discovery practices, including Jobs-to-Be-Done and continuous discovery.

• Proficient in using data and product analytics tools to inform decisions and evaluate outcomes.

• Outstanding written and verbal communication abilities; capable of simplifying complex information and aligning diverse stakeholders.

• Deep understanding of customer needs and experience in translating user insights into tangible improvements.

• Comfortable operating within a regulated product domain where design choices may lead to compliance risks.

• Strongly preferred: experience with 0-to-1 product, module, or capability development.

• Strongly preferred: background in collections, recovery, loss mitigation, or default servicing.

• Strongly preferred: familiarity with FDCPA, Regulation F, TCPA, SCRA/MLA, FCRA/Metro 2, UDAAP, and CFPB supervisory expectations.

• Strongly preferred: experience in building compliance-by-design capabilities, including enforcement of contact limits, opt-out management, consent tracking, and audit trails.

• Strongly preferred: experience related to bankruptcy, repossession, charge-off, post-charge-off workflows, collection agency placement, or recovery vendor management.

• Strongly preferred: knowledge of Symitar/Episys, Fiserv DNA, Corelation/Keystone, FIS, and batch-plus-API integration patterns.

• Strongly preferred: understanding of ACH, card rails, Reg E error resolution, and PCI DSS.

• Strongly preferred: experience with AI/ML in regulated product environments.

• Strongly preferred: background working with or selling to banks, credit unions, or other regulated financial institutions.

• MeridianLink conducts a comprehensive background check, credit check, and drug test as part of its offer process.

• Applicants must have legal authorization to work in the United States; the application will inquire if future sponsorship is needed.

🏝️ Benefits

• Insurance coverage (medical, dental, vision, life, and disability).

• Flexible paid time off.

• Paid holidays.

• 401(k) plan with company match.

• Remote work.