Product Manager, Client Solutions

This is a fully remote position, open to applicants in United States.

📋 Description

• Facilitate discovery workshops and requirements sessions.

• Assist in pilot programs and manage escalations through the go-live phase.

• Oversee multiple concurrent institutional projects and technology infrastructures.

• Collaborate with university leadership to identify needs and comprehend systems and data.

• Convert business requirements into precise engineering specifications.

• Work alongside engineering on source-system mapping and data ingestion design.

• Recognize discrepancies between client data expectations and the actual data provided.

• Create PRDs, functional specifications, and acceptance criteria for EDDY agents.

• Make and document decisions that do not alter the scope, cost, or client commitments.

• Partner with client and engineering teams to deliver AI solutions for higher education.

• Remain engaged from the discovery phase through to go-live.

• Provide support to distributed teams and external engineering partners.

⛳️ Requirements

• A minimum of 5 years in product management, implementation leadership, or client-facing product delivery.

• At least 3 years of experience working in or for the higher education sector.

• Extensive experience with at least one higher education system of record, such as a CRM, SIS, or LMS.

• Proficient in SQL and data modeling.

• Capability to read schemas, identify problematic joins, and engage in architecture reviews.

• Practical knowledge of LLM-based and agentic systems, including retrieval, evaluation, and common failure modes.

• Ability to lead requirements discussions with campus stakeholders and collaborate directly with engineers to translate findings into actionable specifications.

• Excellent written and verbal communication skills.

• Proven track record of producing clear specifications and maintaining alignment among clients and distributed teams.

• Strong judgment and innovative problem-solving abilities when requirements are incomplete.

• Preferred: Additional experience in enrollment management, student retention, or student success.

• Preferred: Familiarity with Databricks, dbt, or a modern lakehouse architecture.

• Willingness to travel approximately 20–30% for discovery workshops and pilot kickoffs.

• Significant availability during Eastern Time business hours.

• Ability to produce clear written documentation.

🏝️ Benefits

• Tuition reimbursement for expenses incurred at accepted universities.

• Comprehensive medical, dental, and vision coverage.

• 401K plan.

• Options for remote work or flexible schedules.

• Unlimited Paid Time Off (PTO).

• Opportunities for training and professional growth.

• Potential for promotions.