Product Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of the clinical documentation roadmap and related practice operations workflows, which encompass task management, office processes, document handling, and communication/messaging.

• Grasp the needs of the market, providers, front and back-office personnel, as well as internal stakeholders to successfully implement the product roadmap.

• Articulate and share the strategic vision alongside tactical roadmap specifics both internally and externally.

• Create slide presentations, requirement documents, and customer communications that detail product strategy, features, and upcoming releases.

• Work in collaboration with Engineering, QA, Domain/Specialty Leads, clinical subject matter experts (SMEs), and customers to establish business and clinical requirements.

• Engage in Agile ceremonies, including Program Increment (PI) planning and daily standups.

• Partner with the Release Train Engineer and Engineering leadership to refine and manage release processes.

• Transform requirements into well-defined features and oversee them throughout their lifecycle.

• Identify and document epics related to clinical documentation, task management, document/fax/mail workflows, and communication between staff and patients.

• Collaborate across functions on software release management and the documentation for rollout.

• Manage alpha and beta releases, facilitating provider/staff interactions and gathering feedback during the launch phase.

• Contribute to the overall goals of the company and department.

• Advocate for AI tools throughout the product development lifecycle to enhance velocity and quality.

• Promote a quality culture centered on providers and staff, driving measurable improvements through enhancements and automation.

⛳️ Requirements

• A minimum of 5 years of Product Management experience in the healthcare technology sector.

• Proven experience in managing a roadmap and/or developing functional requirements, which includes use cases, user stories, clinical workflows, and practice operations workflows.

• Solid understanding of clinical workflows and EHR/EMR functionalities, particularly in clinical documentation, orders/results, and clinical decision support.

• Strong experience with practice operations features such as task management, document handling, and communication/messaging tools is highly advantageous.

• Knowledge of healthcare quality/compliance frameworks, including HEDIS, MIPS/MACRA, ONC certification, and meaningful use is a significant plus.

• Excellent presentation skills tailored for clinicians, office staff, customers, and executives.

• Strong project management abilities, keen attention to detail, effective problem-solving skills, and the capacity to work in a fast-paced environment.

• Confidence in making decisions and advocating for roadmap priorities.

• Ability to juggle multiple priorities and deadlines while being self-directed and well-organized.

• Capability to collaborate, listen actively, and independently lead meetings involving Engineering, Product, UX, clinical SMEs, and customers.

• Familiarity with tools like Jira, Confluence, and Google Suite is a plus.

• Knowledge of Agile/SAFe methodologies is beneficial.

• Practical experience using AI tools in the software development lifecycle, such as ChatGPT, Claude, or Copilot, is a considerable advantage.

• Act as an agent of change and nurture a quality culture focused on providers and staff.

• Proven track record of working with distributed teams across different countries and time zones.

• Some travel may be required, expected to be less than 25%.

🏝️ Benefits

• Comprehensive medical, dental, and vision benefits.

• Contributions to the Company Health Savings Account.

• A 401(k) matching contribution of 50% on employee contributions deferred up to 6% of compensation.

• 100% vesting of matching contributions after one year of employment.

• Generous Paid Time Off policy.

• Paid Parental Leave programs.

• Company-paid Life and Disability benefits.

• Flexible Spending Account options.

• Access to Employee Assistance Programs.

• Support for Company-sponsored Business Resource & Special Interest Groups.

• Opportunities for professional development.

• Tuition reimbursement programs available.

• Unlimited access to LinkedIn Learning resources.

• Opportunities for global collaboration and in-person teamwork.

• Dog-friendly headquarters.

• Remote work availability for select roles.

• Weekly catered breakfast and lunch provided.

• Treadmill workstations available.

• Zen and wellness rooms located within the BRIC headquarters.