Product Manager

This is a fully remote position, open to applicants in Arizona, +7 more states.

📋 Description

• Spearhead product discovery by engaging with customers and stakeholders through interviews, user testing, market research, competitive analysis, product analytics, and experimentation.

• Take ownership of Emma product initiatives from the discovery phase all the way through to launch and subsequent iterations.

• Manage the backlog and advise on priorities based on customer value, business impact, product strategy, feasibility, and evidence.

• Convert opportunities into problem statements, requirements, user flows, acceptance criteria, and measurable success outcomes.

• Decompose complex tasks into appropriately sized releases that balance speed, quality, feasibility, and customer value.

• Collaborate with engineering on planning and delivery, scope decisions, progress tracking, risk management, testing, and ensuring release readiness.

• Work alongside product marketing, sales, customer success, and support teams for positioning, launch strategies, demonstrations, enablement, and adoption.

• Evaluate post-launch product performance through analytics, customer feedback, experimentation, and business results.

• Prioritize enhancements and issues, communicate decisions and outcomes, and leverage AI tools to expedite research, analysis, documentation, and execution.

⛳️ Requirements

• Around 3–5 years of experience in managing software products, ideally in a B2B SaaS setting.

• Proven experience overseeing product initiatives from customer discovery and requirements gathering through development, launch, and post-launch assessment.

• Experience in conducting customer interviews, user research, or usability testing.

• Strong skills in product execution, including writing requirements, managing backlogs, setting acceptance criteria, making scope decisions, and collaborating directly with engineering teams.

• An analytical mindset combined with technical proficiency.

• Familiarity with product analytics, customer behavior data, experimentation, and performance metrics.

• Ability to grasp integrations, APIs, platform architecture, and data flows at a high level.

• Capability to work independently and collaboratively in a distributed environment.

• Excellent communication skills with both technical and non-technical audiences.

• Responsible use of modern AI tools to enhance product management workflows.

• Must be eligible to work in one of the following U.S. states: Arizona, Florida, Georgia, Michigan, New York, North Carolina, Tennessee, Texas, or Virginia.

• Nice to have: experience with email marketing, marketing automation, martech, or distributed marketing platforms.

• Nice to have: familiarity with integrations and organizations that have multiple brands, business units, locations, or account hierarchies.

• Nice to have: proficiency in Amplitude, Appcues, or similar product analytics platforms, or experience contributing to AI-powered product features.

🏝️ Benefits

• Comprehensive benefits package, including medical, dental, and vision insurance.

• Life, accident, and disability insurance.

• Additional health benefits.

• Flexible Spending Account (FSA).

• Employee Assistance Program (EAP).

• Pet insurance.

• Generous time off policy (Open Time Away).

• Paid holidays.

• Birthday benefit with a day off.

• Paid volunteer time.

• 401(k) plan with company matching on contributions.

• Supportive and flexible remote work environment.

• Paid parental leave.