Product Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the primary product contact during the onboarding of new customers, spanning from initial discovery to activation.

• Facilitate business discovery sessions with clients, pinpointing use cases, challenges, goals, and decision-making criteria.

• Tailor the Lina Pay and Data Link product journeys to fit each customer's specific context.

• Collaborate with the Sales team to establish POC success metrics and criteria for journey acceptance.

• Oversee POCs, analyze outcomes, and decide on the subsequent commercial actions.

• Engage with internal teams, customers, and partners to ensure clarity regarding what was sold versus actual requirements.

• Maintain a comprehensive understanding of Lina Pay and Data Link, spotting interdependencies and opportunities for cross-selling.

• Work with the Technical Implementation Engineer to prioritize necessary customizations for implementation.

• Relay recurring opportunities and needs to product squads to inform product development.

• Assist in defining the scope during the pre-integration phase.

• Guarantee a systematic handoff to Implementation and Customer Success teams at the go-live stage.

• Do not oversee roadmap delivery; responsibilities for user stories, backlog refinement, and sprint management lie with the product squads.

⛳️ Requirements

• Proven experience or familiarity with conducting business discovery with clients.

• Capability to modify product journeys based on customer requirements.

• Understanding of POCs, success metrics, and acceptance criteria.

• Ability to maintain a comprehensive perspective of products and recognize interdependencies and cross-sell opportunities.

• Skill in prioritizing feature customizations in collaboration with Technical Implementation Engineering.

• Proficient in communication with Sales, Implementation, Customer Success, product squads, customers, and partners.

• Knowledge of Lina Pay and Data Link, including aspects such as consent, JSR, Data Manager, widgets, and white-label solutions.

• Experience in a Product Manager role without direct responsibility for roadmap delivery.

🏝️ Benefits

• Meal and food allowances.

• Education allowance.

• SulAmérica health insurance (Especial 100 plan).

• TotalPass.

• Birthday month day off.

• 100% remote work opportunity.