Product Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Take charge of the payments product roadmap, encompassing discovery, prioritization, delivery, and iteration.

• Define and document requirements related to payment workflows, failure states, reconciliation, settings, integrations, reporting, error handling, and operational tools.

• Collaborate with Engineering and Design teams to provide dependable and user-friendly payment experiences.

• Work closely with Product, Strategy, CX, Implementation, Support, Finance, Payment Operations, and external partners.

• Lead external partner discovery and clarify vendor documentation, APIs, webhooks, and implementation specifics.

• Oversee the reconciliation strategy across PMS integrations, Funnel data, payment vendor data, payouts, bank activity, customer reporting, and internal controls.

• Utilize data, customer feedback, support trends, and stakeholder insights to prioritize enhancements and monitor product stability.

• Coordinate launches, create release notes, develop training materials, and facilitate internal enablement.

• Track post-launch performance and drive further improvements.

• Assess payment configuration models to promote simplification, standardization, and guardrails.

• Cultivate a culture of continuous improvement and learning.

• Encourage collaboration within the team and across the organization.

• Undertake additional duties as assigned and adjusted at the manager's discretion.

• Travel: Less than 5%.

⛳️ Requirements

• 3-5 years of experience as a Product Manager, preferably with responsibility for payments, billing, fintech, financial operations, integrations, or other high-trust transactional workflows.

• Experience or strong aptitude for comprehending property management ledgers, PMS workflows, accounting concepts, open charges, payment posting, batching, payouts, debits, and reconciliation.

• Strong capability to deconstruct complex systems into precise product requirements and phased delivery plans.

• Comfortable collaborating with technical teams on APIs, integrations, data flows, configuration, and edge cases.

• Outstanding cross-functional communication skills, particularly with Engineering, Design, Operations, Support, and customer-facing teams.

• Strong judgment regarding prioritization, risk, trade-offs, and release readiness.

• Ability to navigate ambiguity, ask insightful questions, and introduce structure into complex problem areas.

• Customer-oriented mindset with a solid sense of ownership for the end-to-end experience.

• Attention to detail, especially concerning accuracy, error states, permissions, and operational impact.

• Ability to balance strategic roadmap considerations with hands-on execution.

• Experience utilizing AI within the product management/SDLC lifecycle is advantageous.

• Familiarity with payment compliance, fraud prevention, security considerations, PCI-adjacent workflows, or financial reporting is a plus.

• Experience managing vendor relationships or third-party integration tasks is beneficial.

• Familiarity with tools such as Jira, Notion, Figma, Pendo, Looker, or similar systems is a plus.

• Employees must be capable of performing all essential job functions, with or without reasonable accommodation.

🏝️ Benefits

• Health insurance

• Dental and Vision insurance

• Company paid Life/AD&D

• Long-term Disability insurance

• Short-term Disability insurance

• Term Life insurance

• Flexible Spending Account (FSA)

• Health Savings Account (HSA)

• Retirement Plan - 2% company match

• EAP

• Remote/Hybrid Opportunities

• Uncapped Discretionary Time off

• Sick Leave

• 14 paid holidays

• One-time remote work stipend

• Employee recognition program

• Employee-led Groups (ELG’s)