Product Manager

This is a fully remote position, open to applicants in Poland.

📋 Description

• Transform customer research, market insights, and business context into a comprehensive Events & Commerce product thesis and structured roadmap.

• Select a targeted audience segment and event scenario.

• Determine which capabilities should be included in the shared In-Person Giving foundation versus those specific to Events.

• Assess what to develop, integrate, partner on, or exclude from the project.

• Keep transparent assumptions, success metrics, scope, risks, and product decisions visible.

• Collaborate with nonprofit fundraising teams, event operators, finance teams, volunteers, attendees, donors, design partners, and internal GTM teams.

• Outline event workflows before, during, and after events, encompassing purchase, donation, check-in, fulfillment, reconciliation, reporting, and follow-up.

• Validate choices through interviews, workflow observations, prototypes, and real product usage.

• Take ownership of the product from problem definition through requirements, delivery, launch, and iterations.

• Draft requirements, acceptance criteria, edge cases, state transitions, and decision records.

• Make scope and trade-off decisions in collaboration with Engineering, Design, Analytics, Research, QA, and GTM partners.

• Design for staff and volunteer operators, self-service flows, mobile devices, optional hardware, unreliable connectivity, high-volume moments, and operational recovery.

• Leverage existing payments, campaign, donor, reporting, CRM, and identity infrastructure.

• Launch through EAPs with defined entry criteria, target workflows, success measures, readiness requirements, and areas deemed out-of-scope.

• Measure configuration, workflow execution, attendee purchases, check-ins, donations, confirmations, and receipts.

• Collaborate with Product Marketing, Sales, CSM, Support, Finance, Legal, and Operations on positioning, commitments, enablement, and launch readiness.

• Connect product evidence to activation, adoption, event completion, GPV, expansion, pipeline, retention, and operational costs.

• Convert evidence into actionable recommendations to iterate, expand, change direction, partner, or discontinue efforts.

• Utilize AI for research synthesis, workflow analysis, prototyping, specification quality, data exploration, and operational automation.

• Create testable artifacts rapidly without outsourcing product judgment.

⛳️ Requirements

• 4–7 years of experience in Product Management or Product Ownership within a software product company.

• End-to-end ownership of a customer-facing product area alongside Engineering and Design.

• Strong ability to distill a broad problem space into a focused release while clearly articulating trade-offs.

• Experience in translating customer evidence and product data into informed decisions.

• Excellent written communication skills across requirements, edge cases, metrics, and decision documentation.

• Capability to work with transactional, multi-actor workflows involving permissions, states, financial transactions, and data relationships.

• High degree of ownership and independence.

• Proficiency in written and spoken English.

• Fluent in Russian and English (C1+).

• Experience with ticketing, event technology, commerce, POS, payments, marketplaces, registration, auctions, or other transaction-heavy products is a significant advantage.

• Familiarity with mobile applications, contactless payments, physical devices, or hardware-enabled workflows is a strong plus.

• Background in B2B SaaS, fundraising, nonprofits, or operationally complex customer environments is a strong plus.

• Experience in launching a new product area through beta or EAP is a valuable asset.

• Knowledge of CRM integrations, financial reconciliation, reporting, transaction attribution, analytics, or SQL is a strong advantage.

• Practical application of AI for research, prototyping, analysis, or product operations is a strong plus.

🏝️ Benefits

• 31 days of paid time off.

• 100% covered telemedicine plan.

• Assistance with Home Office Setup for furniture and other workspace necessities.

• English language learning courses.

• Opportunities for relevant professional development.

• Access to gym or swimming pool facilities.

• Co-working space options.

• Flexibility with remote work arrangements.