Product Manager, AI

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead AI initiatives and roadmaps throughout patient and messaging journeys, progressing from initial concepts to global implementation.

• Establish problem statements, success metrics, and guidelines that balance user value, clinical safety, and business impact.

• Connect patient and provider experiences across patient interfaces, provider tools, and internal processes.

• Collaborate with Engineering, Data, and Applied AI teams to transform LLMs, agents, retrieval systems, and personalization into user-friendly experiences.

• Design AI systems prioritizing safety and trust as essential elements.

• Coordinate with Care Operations, Clinical, and Legal teams regarding escalation protocols, potential failure modes, and safety measures.

• Promote experimentation and continuous learning via A/B testing, cohort analysis, and qualitative research.

• Incorporate structured data, guidelines, and retrieval mechanisms into AI workflows, establishing evaluation standards for hallucination and safety.

• Collaborate with Operations and Support teams to address edge cases, failure scenarios, and operational demands in product and system design.

• Convey trade-offs, risks, and progress on AI initiatives to executive stakeholders.

⛳️ Requirements

• Over 3 years of experience in Consumer Product Management.

• Significant background in developing applied AI/ML-driven or data-centric products.

• Proven success in delivering high-quality consumer experiences that enhance engagement, retention, and measurable business results.

• Familiarity with LLM-based systems, including prompting, evaluation, retrieval, tools/agents, and reinforcement or feedback mechanisms.

• Strong product intuition for consumer-oriented experiences such as assistants, workflows, onboarding, or habit-forming products.

• Demonstrated capability to define and refine user-level, system-level, and safety/quality metrics.

• Experience with A/B testing, causal inference, or experimentation platforms for consumer-facing products.

• Ability to take ownership of outcomes from start to finish.

• Exceptional cross-functional communication and influencing skills.

• Legally authorized to work in the U.S. without restrictions for any employer.

🏝️ Benefits

• Competitive salary and equity compensation for full-time positions.

• Unlimited Paid Time Off (PTO).

• Company holidays.

• Quarterly mental health days.

• Comprehensive medical, dental, and vision benefits.

• Parental leave.

• Employee Stock Purchase Program (ESPP).

• 401k benefits with employer matching contributions.

• Offsite team retreats.

• Talent-first flexible/remote work policy.