Product Management Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of portfolio-level metrics such as revenue growth, customer retention, platform adoption, and expansion.

• Gain an in-depth understanding of destination customers, including their objectives, workflows, operational models, data requirements, and backend processes.

• Interact frequently with customers, prospects, and customer-facing teams to shape roadmap priorities and validate product decisions.

• Lead and guide product managers/owners and data analysts, offering coaching and opportunities for career advancement.

• Define and steer the AI product strategy for Destination Experience Insights.

• Collaborate with engineering, data, and UX teams to launch AI-driven analytics and natural-language experiences.

• Identify opportunities for packaging and monetization, such as bundling, premium offerings, cross-selling, and upgrade initiatives.

• Align senior leaders across engineering, design, product marketing, sales, customer success, finance, and other essential stakeholders.

• Perform market, competitive, and customer analyses to guide product strategy, positioning, investment choices, and roadmap priorities.

• Establish success metrics for adoption, engagement, customer value, operational impact, expansion, retention, and revenue effects.

• Articulate roadmap, strategy, trade-offs, and outcomes to executive and cross-functional groups, including presentation materials for ELT.

• Collaborate with senior leadership to outline long-term investment priorities.

⛳️ Requirements

• Over 10 years of experience in B2B SaaS and/or Data & Insights products, ideally in product management or similar customer-focused roles.

• Proven success in customer-facing product roles that include customer engagement and go-to-market readiness.

• Exceptional communication and storytelling abilities, encompassing discussions with executives and customers.

• Experience in shaping pricing strategies, customer pilot programs, or market validation efforts.

• Strategic mindset with comfort in navigating ambiguity and cross-functional complexities.

• Comprehensive understanding of enterprise buying behavior and the sales/marketing technology landscape.

• Senior product management experience in B2B SaaS, platform products, data/AI products, customer experience, sales and marketing technology, workflow automation, or enterprise software.

• Strong customer focus and direct experience in customer discovery.

• Capability to grasp complex customer workflows and convert them into product requirements, unique experiences, and measurable results.

• Experience in defining product-led growth, packaging, pricing, monetization, or expansion strategies.

• Solid technical proficiency and the ability to collaborate with engineering, architecture, data, and AI teams.

• Excellent communication skills and capacity to align stakeholders around a common vision.

• Strong analytical judgment utilizing both qualitative and quantitative data.

• High sense of ownership, a proactive approach, and the ability to influence across functions without formal authority.

• Familiarity with the tourism/travel market, destination marketing, CRM platforms, CMS/Web technology, marketing automation, and B2B sales processes.

• Experience with AI, enterprise analytics platforms, data architecture, personalization, operational intelligence, or customer experience insight products.

• Experience managing products across various packages, tiers, customer segments, or commercialization strategies.

• Experience working within a matrixed organization with multiple product, engineering, go-to-market, and executive stakeholders.

• Responsible for maintaining the confidentiality, integrity, and availability of Granicus information assets.

• Accountable for ensuring employee and customer data privacy and completing necessary privacy training.

• No degree requirement for most positions.

🏝️ Benefits

• Flexible Time Off

• Company-Wide Wellbeing Days

• Work From Home Reimbursement

• Multiple Health Plan Options, including a 100% employer-paid plan

• Employer HSA Contributions

• Fitness Reimbursement Program

• On-Demand Mental Health Support, including Headspace and other wellness tools

• Paid Parental Leave for both birthing and non-birthing parents

• Traditional & Roth 401(k) with a generous company match

• Life & AD&D Insurance with 100% employer-paid coverage

• Online Learning Platforms

• Competitive Salary & Bonuses

• Employee Resource Groups

• Globally distributed, remote-first work environment