Product Lead

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the product aspects of significant agency transitions to Tern.

• Develop and manage launch playbooks to ensure successful agency transitions.

• Collaborate with sales and success teams on enterprise contracts.

• Participate in customer calls to identify and address feature gaps.

• Manage product commitments and establish decisions regarding features that Tern will not implement.

• Take charge of commission reconciliation, agent booking submissions, and workflows for multi-user back-office operations.

• Drive the agency product expansion into new markets by analyzing market and regulatory demands.

• Organize and prioritize product tasks for market entry.

• Oversee agency reporting and promote collaboration.

• Sustain momentum with agencies currently utilizing Tern.

• Conduct customer research and produce PRDs.

• Remove obstacles for the agency engineering team directly.

⛳️ Requirements

• Proven experience as a Product Manager responsible for a high-stakes B2B launch or migration.

• Background in delivering products related to reconciliation, billing, invoicing, or back-office accounting processes.

• Experience functioning as an informal sales engineer or solutions partner on enterprise projects.

• History of managing end-to-end product initiatives in a small company, encompassing research, specifications, and direct engineering support.

• Established credibility with leaders in operations and finance of customer organizations.

🏝️ Benefits

• Equity.

• Competitive salary.

• Comprehensive benefits package.

• A supportive, curious, and innovative team.

• Purpose-driven work that is transforming the travel planning industry.