Product Implementation Manager, iQueue for Inpatient Flow

This is a fully remote position, open to applicants in Alaska, +32 more states.

📋 Description

• Oversee the implementation of Patient Throughput, Clinical Staffing, or both, starting from kickoff and discovery to data acquisition, solution design, product configuration, validation, and deployment.

• Collaborate with members of the Customer Success team to accurately and optimally design and configure products and workflows.

• Facilitate discovery and design meetings with clinical and operational stakeholders.

• Articulate technical requirements and coordinate necessary security and other audits with customer IT and operational teams.

• Create and execute unit and user acceptance test scenarios to ensure system functionality, data accuracy, and workflow configurations prior to go-live.

• Navigate intricate database structures to resolve data issues and assist in gathering technical requirements.

• Work in conjunction with the Project Manager on status updates and proactive communication.

• Regularly assess and enhance implementation procedures, outcomes, documentation, and materials.

• Travel up to 25-50% to customer locations.

⛳️ Requirements

• Bachelor's degree or equivalent years of relevant experience.

• A minimum of 2 years of professional experience in a client- or customer-facing role such as management consulting, customer success, or implementation management.

• At least 3 years of experience in a quantitative and data-driven role.

• Familiarity with healthcare IT systems, including EHR data structures, HL7 messaging standards, and healthcare interoperability frameworks.

• Experience collaborating with cross-functional teams spanning product, engineering, and clinical areas.

• Exceptional communication, facilitation, and stakeholder management abilities.

• Strong understanding of project management tools and best practices.

• Willingness to travel up to 25-50%.

• Candidates must have legal authorization to work in the United States.

• Visa sponsorship is not available for this position.

• Bonus qualifications include enterprise software experience, process improvement experience, and Lean or Six Sigma training; a graduate degree such as MS, MHA, or MBA.

🏝️ Benefits

• Competitive compensation package inclusive of target bonus and stock options.

• 401(k) Match.

• Comprehensive healthcare benefits.

• Generous Paid Time Off.

• Parental Leave.

• Monthly reimbursement for Skill Building.

• Monthly reimbursement for Wellness, Transportation, and/or Home Office expenses.

• Education Reimbursement for select courses/programs.

• Option to work regularly or occasionally from an office.