Product Expert

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Serve as the primary and/or technical liaison for customers during the implementation of projects.

• Oversee and track tasks effectively.

• Recognize potential risks and develop mitigation strategies.

• Assist clients in understanding Antavo’s pre-built functionalities prior to implementation.

• Grasp the Antavo product and configure the Antavo Back office to align with business requirements.

• Showcase the configurations of delivered products to clients.

• Ensure that the solutions provided fulfill the clients’ business objectives.

• Address client-specific product inquiries and support clients with self-service Backoffice manuals.

• Enhance knowledge of the changing product landscape and clients’ feature requirements.

• Propose enhancements to the product.

• Collaborate with the Delivery Team on extensive projects.

• Independently manage smaller-scale projects.

• Facilitate technical workshops.

• Configure the Antavo loyalty management platform.

⛳️ Requirements

• Demonstrated experience in a technical capacity.

• Exceptional skills in task management, communication, and conflict resolution.

• Strong organizational, problem-solving, and time-management abilities.

• Proficient people management skills.

• Solid technical proficiency.

• Comprehensive understanding of web technologies, including RESTful web services, Javascript frameworks, APIs, and SDKs.

• Familiarity with SQL and NoSQL databases.

• Experience in an Agile setting with multiple products, development teams, and key stakeholders.

• Ability to swiftly assess and prioritize new tasks.

• Knowledge of JIRA or similar issue and project-tracking tools.

• Capability to learn new technologies and their applications quickly.

• Experience with task management systems such as Jira or Asana.

• Understanding of software development methodologies.

• Attention to detail and precision in requirement documentation.

• Professional proficiency in written and spoken English.

• Positive, collaborative, and proactive attitude towards teamwork.

• Ability to handle stress and manage high-pressure situations.

• Experience with loyalty business applications.

• Familiarity with loyalty or CRM technical solutions and implementation initiatives.

• Knowledge of customer life-cycle management.

• Previous work experience in a SaaS company and/or in a customer service position.

• Familiarity with e-commerce platforms like Magento and Shopify.

• Understanding of marketing CRM/automation platforms such as Salesforce, Oracle, and Emarsys.

🏝️ Benefits

• Opportunities for rapid career advancement.

• Competitive remuneration package with bonuses.

• AntavoCare health and mental health insurance benefits.

• An international atmosphere: working language is English, with colleagues from various nationalities.

• A dynamic, no-corporate-BS environment that fosters learning, growth, and significant impact.

• Robust team support to help you achieve your objectives.

• Remote-first work from home.

• Regular in-person meetings.

• Flexible working hours.

• Company retreats.