Product Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the complete transition and customer migration from the previous Kubernetes management system to the innovative agent-centric platform.

• Assist customers in developing, managing, monitoring, and operating custom-built agents within a production-grade infrastructure.

• Take responsibility for key outcomes such as successful migration, platform adoption, and ensuring customer satisfaction with internal agent deployment and operation.

• Comprehend customer organizations, their technical environments, workflows, and associated challenges.

• Lead practical technical onboarding sessions and implementations.

• Discover new use cases and enhance platform utilization across various teams and business units.

• Convert customer feedback, deployment obstacles, and feature requests into actionable product enhancements.

• Collaborate with Product, Engineering, Sales, and Customer Success teams on the rollout strategy.

• Address complex customer challenges utilizing technical knowledge, project management skills, and effective execution.

⛳️ Requirements

• Solid technical foundation in DevOps, SRE, infrastructure, cloud-native platforms, Kubernetes, or platform engineering.

• Demonstrated experience in leading intricate technical migrations, rollout projects, or platform changes within customer environments.

• Background in working for a start-up.

• Self-motivated individual with the capability to work autonomously.

• Commitment to ensuring customer success.

• Experience in direct customer interactions in roles such as Solutions Architect, Solutions Engineer, Technical Account Manager, DevOps, or similar technical customer-facing positions.

• Profound knowledge of Kubernetes, containerization, contemporary cloud-native architectures, and production-grade service infrastructure.

• Familiarity or keen interest in AI/internal agent development, execution environments, and operational monitoring frameworks.

• Strong problem-solving abilities and analytical skills.

• Exceptional communication and interpersonal skills.

• Robust project management capabilities with the ability to coordinate multiple cross-functional stakeholders and drive complex deployments to completion.

• High emotional intelligence and proficiency in navigating intricate customer environments and organizational change management.

• Practical mindset with technical troubleshooting abilities and execution skills.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health, dental, and vision insurance.

• Flexible work hours and remote work options.

• Opportunities for professional development and career advancement.

• A dynamic, inclusive, and supportive work environment.