Product Engineer

This is a fully remote position, open to applicants in New York.

📋 Description

• Spearhead the complete transition and customer migration from the legacy Kubernetes management system to the innovative agent-centric platform.

• Assist customers in the development, management, monitoring, and operation of custom-built agents on production-grade infrastructure.

• Take ownership of critical outcomes including migration completion, platform adoption, and the successful deployment and operation of internal agents at a production level.

• Gain insights into customer organizations, their technical landscapes, workflows, and challenges.

• Lead practical technical onboarding and implementation processes.

• Discover new use cases and enhance platform utilization across various teams and business units.

• Convert customer feedback, deployment hurdles, and feature requests into actionable updates for the product.

• Collaborate with Product, Engineering, Sales, and Customer Success teams to devise rollout strategies.

• Resolve complex customer issues and drive execution effectively.

⛳️ Requirements

• Solid technical expertise in DevOps, SRE, infrastructure, cloud-native platforms, Kubernetes, or platform engineering.

• Demonstrated experience in leading intricate technical migrations, rollout initiatives, or platform transitions within customer environments.

• Background working in a start-up setting.

• Self-motivated with the capability to work independently.

• Direct experience with customers in roles such as Solutions Architect, Solutions Engineer, Technical Account Manager, DevOps, or other similar technical customer-facing positions.

• Profound understanding of Kubernetes, containerization, modern cloud-native architectures, and production-grade service infrastructure.

• Familiarity with or a strong interest in AI/internal agent development, execution environments, and operational monitoring frameworks.

• Exceptional problem-solving and analytical abilities.

• Strong communication and interpersonal skills.

• Excellent project management skills with the ability to coordinate multiple cross-functional stakeholders and successfully drive complex deployments.

• High emotional intelligence and adeptness in navigating complex customer environments and organizational change management.

• Practical mindset with the capability to troubleshoot intricate architectures and ensure effective execution.

🏝️ Benefits

• Equal opportunity employer.

• Commitment to diversity and non-discrimination.