Product Enablement Manager

This is a fully remote position, open to applicants in Maryland.

📋 Description

• Take ownership of and refine the long-term strategy for RXNT Learn (LMS), focusing on content structure, automation, and delivery methods.

• Design and implement organization-wide training programs and client-oriented webinars.

• Ensure the prompt documentation and rollout of new features to both internal and external stakeholders.

• Maintain and enhance Help Center content in alignment with product updates and client requirements.

• Assess new LMS, automation, and AI-driven enablement tools, providing recommendations for adoption.

• Collaborate with Marketing and Product teams to ensure consistency with brand messaging.

• Act as the primary strategic resource for Clinical and Practice Management expertise.

• Convert complex product information into straightforward, actionable content for non-technical audiences.

• Manage incoming product inquiries from Sales, Customer Service, and Onboarding, prioritizing and routing as necessary.

• Identify knowledge gaps and create a content roadmap to address them.

• Develop and lead a content enablement strategy for Sales, Customer Service, Onboarding, and clients.

• Support the onboarding and adoption of LMS-aligned tools while identifying opportunities for automation.

• Create reusable templates and frameworks for use in HubSpot and Zendesk.

• Train internal teams on new platforms and assist with workflow support.

• Lead cross-functional planning and execution for the launch of new features.

• Work with Marketing on campaigns and messaging for feature rollout.

• Advise Marketing on videos, email content, and customer education materials to enhance feature adoption.

• Perform additional duties as assigned.

• Report directly to Megan Cruz.

⛳️ Requirements

• Comprehensive knowledge of RXNT's SaaS solutions, including clinical workflows, medical billing, or scheduling.

• Strong familiarity with automation, LMS platforms, and emerging enablement technologies.

• Capability to translate technological capabilities into strategic initiatives.

• Exceptional verbal and written communication skills.

• Ability to influence stakeholders across various functions.

• Proven track record in setting and executing strategy, beyond merely delivering content.

• Experience in creating training materials, documentation, and enablement frameworks on a large scale.

• Proficient with Google Suite, LMS platforms, HubSpot, and Zendesk.

• Experience in medical software (EHR, PMS) and customer-facing positions is preferred.

• At least 5 years of experience in medical billing, scheduling, or clinical operations.

• A Bachelor's or Associate's degree is preferred.

• Medical billing and coding certification is an advantage.

• Ability to endure prolonged periods of sitting and computer usage.

• A reliable internet connection is required.

• Willingness to spend the majority of the workweek on phone or video calls.

🏝️ Benefits

• Medical insurance.

• 401K plan.

• Short-term disability coverage.

• Long-term disability coverage.

• Opportunity to earn quarterly incentives based on company performance.

• Fully remote work arrangement.