Product Education Specialist – Instructional Designer, Technical Writer

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Collaborate with stakeholders to develop compelling content that enhances learning effectiveness.

• Create content frameworks and learning strategies for blended, e-learning, instructor-led, and virtual classroom formats.

• Produce training resources in various formats and delivery methods.

• Implement best practices in adult learning.

• Evaluate, quality-assure, and revise learning programs based on participant feedback.

• Measure design effectiveness and suggest improvements based on best practices.

• Set up and oversee courses within the Net Health Learning Management System.

• Construct eLearning modules, job aids, instructional presentations, storyboards, and video scripts.

• Analyze product usage and adoption metrics to pinpoint client challenges and create micro-learning videos, in-app guides, walkthroughs, and tooltips.

• Monitor guide and content effectiveness to prioritize tasks and showcase impact.

• Maintain educational materials by utilizing adoption statistics and learner insights.

• Assist in organizing the knowledge base and in-app content structure, taxonomy, and editorial quality.

• Refine SME and departmental content to ensure consistent style, structure, and terminology.

• Collaborate with product management and engineering regarding product modifications and documentation standards.

• Document APIs, JSON, authentication methods, webhooks, system integrations, data flows, and SaaS interoperability.

• Employ documentation-as-code practices and recognize opportunities for automation.

• Utilize basic HTML, CSS, and JavaScript to format and publish content.

⛳️ Requirements

• 1-3 years of experience in instructional design, encompassing all stages of the design lifecycle.

• Background in developing and facilitating both classroom and virtual instructor-led training.

• Proficient in eLearning development software such as Adobe Captivate, Camtasia, Lectora, and Articulate 360.

• Strong skills in MS Word, PowerPoint, Excel, or equivalent applications.

• Excellent written, verbal, and interpersonal communication skills for engaging both technical and non-technical audiences.

• Working familiarity with REST APIs, JSON, authentication methods, and webhooks.

• Basic understanding of HTML, CSS, and JavaScript.

• Capability to assess API-based integrations and suggest best practices for technical documentation and content delivery.

• Knowledge of system integrations, data flows, and interoperability across SaaS platforms.

• Familiarity with documentation-as-code, version control, publishing procedures, and content automation.

• Ability to convert technical requirements into documentation standards, implementation recommendations, and customer-facing guidance.

• Proficient in managing multiple priorities within a fast-paced, geographically spread team.

• Maintain confidentiality regarding sensitive information, including pre-release product details.

• Bachelor’s degree in Instructional Design, Instructional Technology, Education, Distance Learning, Human Performance Technology, or a related field.

🏝️ Benefits

• Flexible work-from-anywhere policy.

• Unlimited paid time off (PTO).

• Comprehensive benefits package.

• Access to employee resource groups.

• Casual dress code.

• Emphasis on employee wellness.

• Commitment to diversity and inclusion initiatives.

• A Voice program.

• Support for new hires.

• Opportunities for career development.

• Educational assistance available.

• Employee referral bonuses.

• Progressive parental leave policy.