Principal Technical Writer

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of RFP, RFI, and proposal responses, including technical and security aspects.

• Produce whitepapers, case studies, industry reports, and other long-form content.

• Manage each pursuit from opportunity intake to submission.

• Decompose requirements into a compliance matrix and establish pursuit timelines.

• Delegate tasks to subject-matter experts, drafting, editing, and submitting responses across multiple pursuits.

• Execute the RFI and RFP standard operating procedure from intake and bid/no-bid decisions through kickoff, reviews, submission, clarifications, orals, and debriefing.

• Oversee schedules, contributors, and reviews across Sales, Product, Clinical, Operations, Legal, and Finance.

• Coordinate pink, red, and gold color-team reviews according to evaluation criteria.

• Ensure final assembly and quality control are maintained.

• Craft and verify content related to integrations, architecture, security, privacy, compliance, implementation, and support for AssureCare products and AI capabilities.

• Customize responses, identify content gaps, and highlight risks in collaboration with subject-matter experts.

• Write executive summaries, technical and management narratives, staffing plans, and past-performance sections.

• Integrate win themes and adjust content for evaluations by health plans, pharmacies, and government entities.

• Convert approved pricing into commercial sections, term sheets, and presentations in accordance with company policies.

• Develop and maintain a repository of approved responses, references, security documents, templates, and past performance data.

• Monitor pursuits in HubSpot and report on timely response rates, advancement rates, win rates, and SME hours per submission.

• Create bylines, articles, product overviews, web content, and sales enablement materials in collaboration with Marketing & Communications.

• Implement AssureCare's messaging framework, voice, and plain-language standards across proposals and content.

⛳️ Requirements

• A minimum of 8 years of professional writing experience in B2B healthcare or health technology.

• At least 3 years of experience in healthcare technology, payer, pharmacy, or state government procurement.

• Familiarity with software integrations such as APIs, HL7, and FHIR.

• Understanding of cloud and SaaS architecture.

• Knowledge of information security and privacy, including HIPAA, SOC 2, HITRUST, and customer security questionnaires.

• A portfolio showcasing proposals and long-form content like whitepapers or reports.

• Capability to interview SMEs, interpret data, and synthesize complex clinical, technical, and market information.

• Ability to handle multiple concurrent deadlines and keep engaged SMEs on track.

• Comfort in writing about care management, utilization management, pharmacist clinical services, and healthcare data.

• Skill in translating PMPM, per user, and per store pricing models into straightforward commercial language.

• Proficiency in Microsoft Office applications: Word, Excel, and PowerPoint.

• Experience with SharePoint or similar collaboration platforms.

• A bachelor's degree in a relevant field such as English, communications, journalism, health administration, or a technical discipline.

• Experience with UM, CM, MTM, Medicaid, HIPAA, and interoperability standards.

• Familiarity with state and federal procurement and compliance regulations.

• Experience in building or managing a response library or knowledge base.

• Proficient in proposal management software.

• Experienced in handling security questionnaires, orals, best and final offers, and clarification rounds.

• Familiarity with RFP response platforms such as Loopio, Responsive, or Qvidian.

• Experience with HubSpot or other CRM systems.

• Knowledge of project management tools such as Asana or Smartsheet.

• Experience utilizing AI writing tools responsibly.

• A technical background or advanced education in engineering, computer science, or health informatics, or equivalent hands-on technical experience.

• Training or certification from Shipley Associates or APMP, or a security or cloud certification such as CompTIA Security+ or a cloud practitioner credential.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance.

• Opportunities for professional development and advancement.

• Flexible working hours and remote work options.

• Employee wellness programs and resources.