Product Content Specialist

This is a fully remote position, open to applicants in Colorado.

📋 Description

• Cultivate and sustain a thorough understanding of Actionstep’s Legal Accounting products and services.

• Convert intricate product information into straightforward, polished, and engaging content.

• Create user-friendly articles tailored to the needs of the target audience.

• Assist in managing in-app communications associated with the product.

• Collaborate with Product, Support, Customer Team, Development, and UX to accurately and concisely document software workflows.

• Coordinate efforts with other writers and members of the Support team.

• Facilitate regular meetings with product managers, provide progress updates, and ensure accountability.

• Comply with a stringent release schedule and meet tight deadlines.

• Contribute to help center strategy, content management discussions, and overall vision.

• Adhere to internal and Microsoft Style documentation guidelines and suggest enhancements when suitable.

• Develop a comprehensive, organized, and user-friendly knowledge base for the legal accounting product.

⛳️ Requirements

• Bachelor’s Degree in Technical Communication, Technical Writing, English, or a related field.

• 3-4 years of experience in technical or software content writing.

• Exceptional communication skills that foster positive team and collaborative experiences for all participants.

• Ability to quickly comprehend complex technical concepts, especially regarding accounting principles, and convey them in an easily understandable manner through text and accompanying screenshots.

• Strong oral, written, analytical, and organizational skills.

• Comfortable working autonomously and being self-driven while also functioning effectively as part of a team.

• High emotional intelligence and the ability to connect effortlessly with others.

• Positive, self-motivated, self-directed, and a results-oriented individual.

• Proficient with Zendesk, Microsoft Office, Pendo, Notion, Asana, and HTML for creating, managing, and hosting content.

• Familiarity with SaaS, agile development, and AIDLC.

• Experience in creating online help files, knowledge base articles, and release notes for software products.

• Background in accounting, billing, or financial software is a significant advantage.

• Preferred: Master’s degree in Technical Communication, Technical Writing, or English.

• Preferred: 5-6+ years of experience in technical writing.

• Preferred: Proficiency in Zendesk, Microsoft Office, Pendo, CSS, and HTML.

• Preferred: Experience in the law firm management and accounting industry.

• Comfortable providing and receiving constructive feedback.

• Excellent time management abilities.

🏝️ Benefits

• Comprehensive medical, dental, and vision benefits.

• 401K plan with company matching.

• Flexible working hours and paid time off.

• Enjoy your birthday off.

• Regular team-building activities.

• Outstanding training and development opportunities.