Client Success Agent

This is a fully remote position, open to applicants in Colorado, +2 more states.

📋 Description

• Address customer service challenges

• Oversee provider activities and their assignments

• Negotiate service pricing

• Ensure adherence to service contract regulations

• Collaborate effectively with clients, independent service providers, and internal teams

• Handle operational tasks for customer accounts

⛳️ Requirements

• At least one year of experience in managing small to mid-sized customer service contracts within the janitorial or floor care sectors, or an equivalent mix of education and experience

• Proficient in MS Office applications

• Strong organizational abilities

• Flexibility in a dynamic work environment

• Keen attention to detail and precision

• Effective time management skills

• Clear and informative communication skills

• Capability to handle multiple tasks simultaneously

• Ability to motivate oneself and influence others

• Capacity to meet or surpass deadlines

• Preference for candidates in the Mountain Time Zone

🏝️ Benefits

• Opportunity for remote work

• Work schedule from Monday to Friday, 8:00 AM to 5:00 PM

• Commitment to equal employment opportunities

• Reasonable accommodations for disabilities

• Reasonable adjustments in accordance with the Pregnant Workers Fairness Act