Product Analytics Consultant, Customer Success Manager

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Oversee the onboarding and implementation of product analytics platforms, with a focus on Mixpanel.

• Comprehend customers’ products, business models, growth goals, and analytics maturity.

• Design and evaluate tracking plans, event structures, user properties, and measurement frameworks.

• Assist customers in defining significant KPIs and establishing dependable product analytics practices.

• Create and enhance dashboards, reports, funnels, cohorts, and retention analyses.

• Analyze user journeys, activation, conversion, engagement, retention, and churn.

• Identify behavioral patterns, friction points, and growth opportunities within customer products.

• Transform data into clear, actionable insights and recommendations for product, growth, and leadership teams.

• Conduct regular insight sessions, workshops, business reviews, and strategic presentations.

• Advise customers on experimentation, segmentation, lifecycle analysis, and data-driven product development.

• Support customers in enhancing analytics adoption across their organizations.

• Manage the customer relationship from onboarding through to adoption, renewal, and expansion.

• Foster trusted relationships with product, growth, marketing, data, and executive stakeholders.

• Formulate success plans based on customer objectives, priorities, and anticipated outcomes.

• Monitor platform usage, customer health, adoption, and engagement.

• Proactively identify risks, blockers, and opportunities.

• Coordinate technical, commercial, and strategic discussions among Omtera, customers, and software partners.

• Handle customer communications, expectations, escalations, and follow-up actions.

• Lead quarterly or periodic business reviews and showcase partnership value.

• Assist in renewal processes and identify upsell and cross-sell opportunities.

• Collaborate with Omtera sales, solutions, and technical teams to ensure a seamless customer experience.

• Support customers across various countries and time zones.

• Engage directly with international clients from Türkiye, the UK, Europe, MENA, and North America.

• Work alongside teams from leading global software companies.

• Represent Omtera in customer meetings, workshops, partner sessions, and industry events.

• Occasionally travel internationally for strategic customer meetings, workshops, and partner events.

• Assist customers in implementing and adopting analytics platforms, trusting product data, enhancing product and growth decisions, improving conversion, activation, engagement, and retention, generating measurable technology-investment value, and building long-term relationships with Omtera.

• Contribute to Omtera's growth in its customer portfolio through effective delivery, trusted relationships, successful renewals, and expansion opportunities.

⛳️ Requirements

• Minimum of 3 years of experience in product analytics, digital analytics, customer success, consulting, growth, product management, or a related field.

• Hands-on experience with Mixpanel is highly preferred.

• Familiarity with one or more platforms such as Amplitude, Contentsquare, Heap, Google Analytics 4, Adobe Analytics, or similar analytics tools.

• Strong understanding of product analytics concepts, including funnels and conversion, retention and cohort analysis, activation and engagement, user journeys, segmentation, churn, experimentation, and product and growth KPIs.

• Experience working directly with customers in a consulting, agency, SaaS, or technology environment.

• Ability to grasp a customer’s business challenge and translate it into an analytics approach.

• Strong presentation, facilitation, and stakeholder management skills.

• Confidence in communicating with product managers, growth teams, data teams, and senior executives.

• Commercial awareness and experience supporting renewals, account growth, or upsell opportunities.

• Excellent written and spoken English skills.

• Strong organizational and project management capabilities.

• Ability to independently manage multiple customers and priorities in a remote setting.

• A proactive, accountable, and solution-oriented working style.

• Experience in creating event taxonomies and measurement plans.

• Familiarity with mobile and web analytics implementation.

• Understanding of CDPs, data warehouses, and customer engagement platforms.

• Basic SQL knowledge or experience collaborating with data teams.

• Experience in SaaS, e-commerce, fintech, marketplaces, gaming, or mobile applications.

• Previous responsibility for a portfolio of international customers.

🏝️ Benefits

• Fully remote working environment.

• Opportunity to collaborate with top-tier international brands.

• Direct engagement with leading global software companies.

• Exposure to product, growth, data, customer engagement, and AI projects.

• An international customer portfolio spanning multiple industries and markets.

• Opportunities for international travel, events, and partner meetings.

• High level of ownership and visibility within the organization.

• A fast-paced environment where your ideas can directly impact our operations.

• Private health insurance.

• Birthday leave.

• Flexible remote working culture.

• Opportunities for learning, certification, and professional development.

• A collaborative team that values initiative, curiosity, and measurable impact.