Product Analyst – Agile, Utilities

This is a fully remote position, open to applicants in Mexico, +5 more countries.

📋 Description

• Collect, analyze, and document both business and technical requirements in collaboration with stakeholders, Product Managers, and technical teams.

• Convert requirements into user stories that include business context, acceptance criteria, business rules, dependencies, and edge cases.

• Conduct workshops, interviews, and meetings to identify needs, address ambiguities, and clarify objectives.

• Manage and enhance the product backlog in partnership with Product Owners.

• Ensure that requirements and user stories are testable, traceable, and aligned with overall business objectives.

• Assist in sprint planning, backlog refinement, and product demonstrations.

• Evaluate processes and systems to pinpoint gaps, customer pain points, and opportunities for improvement.

• Aid in prioritizing features based on business value, customer impact, and technical feasibility.

• Collaborate with development and QA teams to elucidate requirements and support validation against acceptance criteria.

• Keep documentation updated for workflows, requirements, and business rules.

• Participate in software and digital transformation initiatives for utility services, CIS, billing processes, and customer self-service portals.

⛳️ Requirements

• Bachelor’s degree in Business, Information Systems, or a related discipline.

• 4–6 years of experience as a Product Analyst in a product or technology-focused environment.

• Demonstrated experience in gathering requirements and crafting user stories and acceptance criteria within an Agile/Scrum framework.

• Strong grasp of the software development lifecycle (SDLC) and Agile methodologies.

• Familiarity with the utility sector, CIS billing systems, or regulated markets.

• Proficient in Jira, Confluence, Trello, or Azure DevOps.

• Capability to translate intricate business needs into actionable requirements for development and QA teams.

• Excellent communication, facilitation, documentation, and analytical abilities.

• Expertise in collaborating across various functions and managing multiple priorities.

• Advanced proficiency in English, both verbal and written.

• Located in LATAM.

• Preferred: at least 2 years of experience in the utility sector, customer self-service portals, or CIS billing systems.

• Preferred: experience with SAP IS-U, Oracle CC&B, Oracle C2M, or VXcis.

• Preferred: knowledge of the meter-to-cash process, billing determinants and rate structures, adjustments and rebills, payments, autopay, and payment posting.

• Preferred: experience in supporting customer self-service portal features such as bill viewing and payment, usage and interval data visualization, service start/stop/transfer, notifications, alerts, and paperless billing.

• Preferred: experience in customer journey mapping and pain-point analysis.

• Preferred: familiarity with integrations through APIs or middleware.

• Preferred: experience in process modeling, workflow diagrams, or wireframes.

• Personal attributes: analytical, detail-oriented, collaborative, proactive, communicative, adaptable, customer-centric, and trustworthy.

🏝️ Benefits

• Integration into global brands and innovative startups.

• Flexible remote work/Home office options.

• If a hybrid or on-site arrangement is necessary, you will be informed from the very first session.

• Work schedule aligned with your designated team/project.

• Monday-to-Friday working hours.

• Day off on your birthday.

• Comprehensive medical expenses insurance (applicable in Mexico).

• Life insurance coverage (applicable in Mexico).

• Diverse multicultural work teams.

• Access to various courses and certifications.

• Opportunities to meet with special guests from the IT industry.

• Virtual team-building activities and interest groups.

• English language classes.

• Career opportunities across our various business lines.

• Proudly recognized as a Great Place to Work.