Processing Specialist – Insurance Tracking

This is a fully remote position, open to applicants in United States.

📋 Description

• Accurately and promptly process insurance documents to ensure homeowners have the correct coverage and achieve client satisfaction.

• Recognize various policy types and determine the appropriate actions, including PUD, Townhome, Flood, and Wind policies.

• Maintain and update client databases to comply with regulatory requirements.

• Ensure timely premium payments from designated escrow accounts to guarantee uninterrupted coverage.

• Handle multiple demands and competing priorities while adhering to deadlines and quality standards.

• Communicate and collaborate with insurance agents and carriers to verify information, update statuses, and fulfill requirements.

• Address inquiries, concerns, and suggestions in a timely and appropriate manner.

• Build and sustain effective internal working relationships to promote teamwork.

• Ensure seamless transitions of incoming and outgoing tasks.

• Provide status updates and escalate issues and opportunities to address client and homeowner needs.

⛳️ Requirements

• High school diploma or GED is required.

• Proficient in basic computer skills.

• Minimum of 1 year of work experience.

• Strong attention to detail is essential.

• Ability to adapt effectively to change.

• Experience in banking, finance, or mortgage lending is preferred.

• Proven ability to thrive in a production-focused and quality-driven environment.

• Employment is contingent upon successfully completing a required identity verification process, which may involve biometric technology, where permitted by applicable law and subject to relevant notice and consent requirements.

🏝️ Benefits

• Opportunities for salary growth within the position.

• Access to U.S. benefit information via myassurantbenefits.com.

• Required virtual interviews will be conducted through video.