Processing Assistant

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist the Health and Leave of Absence teams in their operational activities.

• Gain a comprehensive understanding of the health and leave administration process cycle and the related system functionalities.

• Familiarize yourself with client specifics as well as relevant federal and local regulations.

• Generate monthly headcount reports for all clients to facilitate billing processes.

• Receive, organize, and address correspondence from clients and participants.

• Handle COBRA and DB&P participant payments, which includes copying and preparing deposits.

• Oversee the maintenance of the postage machine and ensure timely dispatch of client communications and participant letters.

• Manage vendor reconciliations and produce activity reports.

• Conduct weekly audits for COBRA to guarantee compliance.

• Monitor leave administration mailboxes and faxes for new cases, extensions, and updates within the LOA system.

• Coordinate communications regarding leave of absence, including orientation packages, SINOT employer forms, and reminders for return-to-work.

• Perform FMLA recertifications and assign cases to LOA Client Specialists.

• Support case management via the 3-point medical contact process.

• Offer administrative and HRIS support, which includes updating employment statuses, processing transactions, and aiding in case tracking.

• Collaborate with the Health and LOA teams to enhance efficiency, quality of service, and processes through automation, standardization, and system improvements.

⛳️ Requirements

• A High School Diploma is required; a Bachelor's degree is a plus.

• Proficient communication skills in both English and Spanish.

• Strong computer literacy and advanced Excel capabilities.

• Experience or knowledge in Health and Leave of Absence is essential.

• Possess analytical and problem-solving abilities.

• Keen attention to detail.

• Authorized to work in the employing country with no current or future visa sponsorship needed.

• Successful completion of a background check, if applicable.

• Capability to participate in video interviews with the camera on.

🏝️ Benefits

• Comprehensive health, dental, and vision coverage starting from Day One.

• Access to wellbeing programs.

• Retirement plans with matching contributions.

• Generous time-off policies.

• Parental leave provisions.

• Opportunities for continuing education.

• Potential for career advancement.

• Flexible working arrangements wherever feasible.

• A competitive total rewards package.

• Ongoing education and training options.

• Possibility of occasional travel to physical office locations.