Process & Systems Transformation Lead, Jira Program Operations

This is a fully remote position, open to applicants in United States.

📋 Description

• Set up and oversee Jira PST projects, workflows, issue types, permissions, notifications, and dashboards to align with program requirements and governance standards.

• Conduct regular Jira maintenance and updates to ensure the platform's stability, reliability, and performance.

• Collect requirements from program stakeholders and workstream leads, implementing solutions that enhance Jira usability and efficiency.

• Manage user accounts, groups, roles, and access permissions in accordance with security and compliance standards.

• Monitor system performance, troubleshoot issues, and collaborate with IT teams or Atlassian Support to resolve incidents.

• Keep documentation updated regarding Jira configurations, workflows, administrative procedures, and governance standards.

• Execute routine data quality checks to ensure accuracy, completeness, consistency, and compliance.

• Provide user training and support to encourage adoption, consistent processes, and enhanced productivity.

• Assist with Jira data migrations, project onboarding, and configuration adjustments while upholding data integrity and minimizing disruptions.

• Communicate expectations clearly and foster accountability among team members.

• Resolve conflicts, encourage collaboration, and inspire teams toward shared goals.

• Oversee multiple challenging and complex projects, tasks, and resources through effective organization, prioritization, and time management.

• Travel approximately 25%-50% to major RTX U.S. locations.

• Facilitate program-level tracking, Jira governance, adherence to the playbook, cross-functional collaboration, and readiness for reporting.

⛳️ Requirements

• U.S. citizenship is required, as only U.S. citizens are permitted to access certain essential systems.

• Typically requires a University Degree or equivalent experience with a minimum of 5 years of relevant experience, OR an Advanced Degree in a related field with at least 8 years of experience.

• Experience with scheduling software such as Microsoft Project, Primavera P6, Planview, or similar tools.

• CORE or equivalent training (such as Six Sigma or Change Management) and expertise in project management.

• Familiarity with various project methodologies, including waterfall and agile Scrum methodologies.

• Preferred knowledge of SAP and prior implementation experience.

• Experience with Jira, agile frameworks, and iterative approaches to software development and implementation projects is preferred.

• Project Management Professional (PMP) and Agile certifications are preferred.

• Ability to travel approximately 25%-50% to major RTX U.S. locations (Farmington, Richardson, Cedar Rapids, and Charlotte).

• Capability to work effectively in a fast-paced, demanding environment, both virtually and in-person.

🏝️ Benefits

• Medical insurance

• Dental insurance

• Vision insurance

• Life insurance

• Short-term disability

• Long-term disability

• 401(k) match

• Flexible spending accounts

• Flexible work schedules

• Employee assistance program

• Employee Scholar Program

• Parental leave

• Paid time off

• Holidays

• Annual short-term and/or long-term incentive compensation programs may be available, depending on position level and collective-bargaining coverage.