Process Server Performance Specialist

This is a fully remote position, open to applicants in Oregon.

📋 Description

• Manage a portfolio of underperforming process servers by tracking their metrics on a daily basis and identifying trends before they escalate into larger issues.

• Proactively engage with disengaged or underperforming servers to uncover obstacles and facilitate job progress.

• Provide direct, actionable coaching and feedback — establish clear expectations and specific timelines for improvement.

• Ensure servers are held accountable to performance standards, consistently following up when expectations are not met.

• Address inquiries and resolve daily challenges that hinder servers from completing their jobs punctually.

• Foster a positive and engaging atmosphere for servers, even during difficult performance discussions.

• Monitor and escalate recurring or systemic issues to leadership.

• Collaborate with Recruiting when additional coverage is needed for a server's territory due to performance deficiencies.

⛳️ Requirements

• Experience in coaching, training, or managing performance (formal performance management experience is a plus).

• High school diploma or GED is required.

• Familiarity with legal processes is advantageous.

• Exceptional written and verbal communication skills, including comfort in having direct or challenging conversations.

• Proficient in Microsoft Office (Word, Excel).

• Strong analytical abilities — able to extract insights from data and translate them into actionable steps.

🏝️ Benefits

• Health, Dental, Vision insurance

• 401(k) with company matching

• Paid time off

• 7 Paid company holidays

• 4 Floating holidays per year

• Life Insurance and AD&D Insurance

• Long Term Disability

• Health Care Reimbursement Flexible Spending Account

• Dependent Care Flexible Spending Account

• EAP (Employee Assistance Program)

• Pet Insurance