Process Quality Analyst

This is a fully remote position, open to applicants in Costa Rica.

📋 Description

• Engage in regular meetings with project teams to address data and structural inquiries, providing guidance and assistance.

• Oversee and assess analyst outputs to guarantee they align with client expectations and project benchmarks.

• Detect quality concerns, ascertain root causes, and rectify mistakes in collaboration with analysts.

• Produce clear weekly reports that summarize project advancement and highlight potential risks.

• Recognize inefficiencies in internal tools and workflows, and partner with cross-functional teams to devise solutions.

• Develop and sustain process documentation, guides, handbooks, and training videos.

• Lead sessions for sharing best practices to ensure uniform quality standards.

• Work closely with project stakeholders to pinpoint, assess, and address risks that may affect project delivery.

⛳️ Requirements

• Over 3 years of experience as a Business Analyst, Automation Analyst, Process Consultant, or Management Consultant, concentrating on business process comprehension and enhancement.

• More than 2 years of practical experience in executing operational or business processes within Finance, Supply Chain, Operations, or related fields.

• Expertise in using mapping tools such as MS Visio, Lucidchart, Miro, or Bizagi Modeler.

• Experience in reviewing or conducting quality checks on the work of others through peer reviews, quality audits, or a senior analyst position.

• Demonstrated experience in coaching or mentoring analysts.

• Proven capability to manage project schedules, monitor milestones, and coordinate tasks among cross-functional teams to ensure timely delivery.

• Comfortable working with structured data and spreadsheets, including SQL or BI tools.

• Practical automation experience, such as identifying automation possibilities, documenting processes for automation, or utilizing RPA or workflow tools.

• Experience in authoring and managing SOPs, ensuring they remain accurate, version-controlled, and adopted by teams.

🏝️ Benefits

• Competitive compensation plus stock options.

• Flexible work arrangements: Work from anywhere—fully remote, in our hubs, or a combination of both.

• Company-provided laptop.

• Stipend for remote setup.

• Budget for co-working spaces.

• Flexible hours and locations.

• Generous paid time off, in addition to local public holidays.

• Enhanced parental leave policies.

• Comprehensive health and retirement benefits.

• Annual budget for learning and development.

• Yearly workaway opportunities.

• Regular virtual and in-person social events.

• Chance to engage in innovative projects that influence the future of work.