Process Improvement Consultant – Health and Welfare US Benefits Outsourcing

This is a fully remote position, open to applicants in United States, +2 more locations.

📋 Description

• Lead initiatives aimed at process standardization by assessing workflows, pinpointing opportunities for enhancement, and crafting repeatable best-practice procedures.

• Take full responsibility for the delivery of projects encompassing new product launches, system implementations, and significant change initiatives.

• Monitor timelines, milestones, and deliverables, while proactively informing stakeholders of potential risks.

• Conduct analysis of requirements and design solutions in collaboration with business owners and technical teams.

• Convert business requirements into efficient, standardized processes and supporting tools.

• Create and manage process maps, standard operating procedures (SOPs), templates, and reporting dashboards.

• Foster collaboration among operations, IT, product teams, and compliance departments.

• Ensure alignment of process modifications with technological enhancements and regulatory standards.

• Establish key performance indicators (KPIs), gather data, and report on improvement outcomes, including reductions in cycle time, decreases in error rates, and overall cost savings.

• Provide coaching and mentorship to team members on Lean, Six Sigma, and additional improvement methodologies.

• Create communication strategies, training materials, and implementation plans to facilitate the adoption of changes.

⛳️ Requirements

• A bachelor's degree in any field; a focus on Business, HR, Finance, or related areas is preferred.

• A strong analytical mindset with exceptional attention to detail.

• Basic proficiency in Microsoft Office Suite, especially Excel.

• Excellent written and verbal communication skills.

• Ability to quickly learn new systems and processes.

• Strong organizational skills and effective time management capabilities.

• Comfortable working both independently and collaboratively within a team.

• A self-motivated attitude with a desire for professional development.

• Strong problem-solving skills and a curiosity for understanding complex processes.

• Adaptability and flexibility in a fast-paced learning environment.

• Resilience and a positive outlook when confronted with new challenges.

• A collaborative spirit and readiness to support team members.

• A detail-oriented approach with a commitment to accuracy and quality.

• An open mindset to receive feedback and pursue continuous improvement.

• Ability to manage multiple priorities while maintaining high standards.

• A professional demeanor and reliability in meeting deadlines.

• Eagerness to gain expertise in benefits administration.

• Internship experience or coursework in benefits administration, human resources, or data analysis is a plus.

• Previous experience with database management or data processing is advantageous.

• Familiarity with healthcare or group benefits concepts is desirable.

• Experience in project coordination or administrative support roles is a plus.

• Knowledge of SQL, data visualization tools, or advanced Excel functions is beneficial.

• Customer service or client support experience is a plus.

• Professional certifications in HR, benefits, or related areas are advantageous.

• Experience working in a consulting or client services environment is a plus.

• Understanding compliance requirements in benefits administration is beneficial.

• Bilingual capabilities are a plus.

🏝️ Benefits

• Work remotely from any location in the USA or Canada—no relocation necessary.

• An Equal Opportunity Employer dedicated to fostering an inclusive culture.

• Accommodations for applicants with disabilities will be provided during the recruitment process, as needed.