Process & Change II Manager – RPO Client Delivery

This is a fully remote position, open to applicants in Wisconsin.

📋 Description

• Oversee process design and change management initiatives during implementation projects.

• Take ownership and lead all process and change management efforts within an implementation or similar project.

• Facilitate discovery sessions to comprehend process components and transform processes to achieve the desired outcomes.

• Evaluate current and future experiences for leadership, hiring managers, recruiters, and candidates.

• Guide current-state and future-state assessment workshops.

• Develop and implement change plans in collaboration with internal and external leaders and stakeholders.

• Partner with subject matter experts on user experience planning.

• Conduct research and apply both internal and external best practices.

• Integrate technology, automation, and self-service into process design alongside Technology SMEs.

• Articulate business requirements for system configuration related to processes, workflows, and reporting.

• Generate process visualizations, communications, templates, standard operating procedures, and FAQs.

• Create roadmaps detailing the transition from current state to the desired future state, including priorities, sequencing, and dependencies.

• Provide training to teams and hiring managers on new experiences and processes.

• Perform additional duties as assigned.

⛳️ Requirements

• Preferred: Bachelor’s degree or equivalent.

• Preferred: Six Sigma Black Belt, LEAN, or other process certifications.

• Preferred: Change Management certification.

• Required: 3–5 years of client delivery experience.

• Required: 3–5 years of experience in process design, continuous improvement of business processes or technology, and/or change management expertise.

• Capability to manage multiple projects simultaneously and excel in a fast-paced environment.

• Strong business and technical acumen with meticulous attention to detail.

• Proficient in Microsoft Suite, including Excel, Word, PowerPoint, Outlook, and other project management software.

• Preferred: Proficiency with process mapping tools such as Skore, Visio, Lucid, or equivalent.

• Proven track record in developing and implementing business process improvements, core technology systems, process automation, and documented standard operating procedures.

• Ability to translate internal needs into technical and functional requirements.

• Exceptional relationship-building and influencing skills complemented by high emotional intelligence.

• Effective communication and engagement skills with stakeholders at all levels.

🏝️ Benefits

• Option for remote work.

• Commitment to equal opportunity employment.

• Reasonable accommodation provided during the application and interview process.