Privacy Advisor

This is a fully remote position, open to applicants in United States.

📋 Description

• Safeguard the privacy of DeleteMe members by locating and eliminating personal information from a diverse array of online platforms.

• Examine and resolve challenges posed by adversarial “problem sites,” utilizing critical thinking and innovative strategies to achieve successful removals from data brokers.

• Keep thorough documentation of cases in Jira and internal systems, ensuring that progress is clear and auditable.

• Recognize and escalate trends in site behavior, member concerns, or gaps in internal tools, offering actionable insights to Team Leads and Managers.

• Work collaboratively across departments with Product, Engineering, and Customer Success to propose and implement operational enhancements.

• Assist with ad-hoc data removal requests and help refine internal playbooks, standard operating procedures (SOPs), and tooling improvements.

• Consistently assess and enhance processes, advocating for efficiency and accuracy throughout the Privacy Advisor workflow.

⛳️ Requirements

• 2–3 years of experience in internal operations, Trust & Safety, professional services, or customer support.

• Proven ability to execute at scale, including managing large volumes of tickets, data entries, investigations, chargebacks, or order fulfillment.

• Strong critical thinking and problem-solving abilities, with a demonstrated attention to detail in high-volume, accuracy-sensitive tasks.

• Clear and confident communicator, both verbally and in writing, capable of simplifying and persuasively explaining complex issues.

• Proficient with G Suite tools (Gmail, Google Sheets, Docs, etc.) and experienced in working with Jira or similar ticketing systems.

• Adaptable and resilient, thriving in a dynamic, fast-paced environment.

• Passionate about learning, with the capacity to quickly understand new processes, tools, and industry concepts.

• Experience in Trust & Safety, privacy operations, or fraud/risk investigations.

• Background in dealing with adversarial environments (e.g., bad actors, fraudsters, or data brokers).

• Familiarity with privacy regulations or consumer data protection principles.

• Proven experience in process improvement and providing feedback to product or engineering teams.

🏝️ Benefits

• Comprehensive health benefits - Medical, Vision, Dental.

• 401k retirement plan.

• Paid Parental Leave.

• 20 days of Paid Time Off.

• 11 Company-Paid Holidays.

• Birthday Off.

• Work From Home Stipend.

• Cell Phone Reimbursement.

• Fitness Membership Reimbursement.

• Child Care Reimbursement.

• DeleteMe Gold Membership.

• Discounted DM Plans for Friends and Family.