Principal Solution Consultant – Pre-Sales

This is a fully remote position, open to applicants in United States.

📋 Description

• Facilitate in-depth discovery sessions to gain insights into prospects' Contact Center and Field Service workflows, data availability, and challenges.

• Configure and present customized product demonstrations that highlight specific customer use cases and business impact.

• Establish success metrics and oversee the scope of pre-sales proof of concepts.

• Collaborate with customer Subject Matter Experts to validate AI predictions and gather ongoing feedback.

• Work alongside the sales team to develop ROI models related to First Time Fix Rate, Truck Rolls, and Average Handling Time.

• Lead the responses to RFPs, RFIs, and InfoSec questionnaires.

• Ensure that customers are familiar with the company’s architecture and security measures.

• Serve as the communication link between the market and the Neuron7 Product team.

• Promote product features that will facilitate the closure of future business opportunities.

⛳️ Requirements

• Candidates must currently be authorized to work in the United States on a full-time basis.

• A minimum of 5 years of experience in Solution Consulting or Sales Engineering for SaaS product organizations.

• Experience in enterprise selling and the ability to manage complex, multi-stakeholder sales processes.

• Extensive functional understanding of Contact Center and Field Service use cases.

• Knowledge of triage, dispatch, parts management, and the "break-fix" lifecycle.

• Experience with clients in Manufacturing, Medical Devices, or High Tech is strongly preferred.

• Functional knowledge of ServiceNow, Salesforce (Service Cloud/FSM), Microsoft Dynamics, or Oracle CX ecosystems.

• Capability to read and interpret data structures.

• Comfort in discussing APIs, data ingestion, and cloud security with IT stakeholders.

• Outstanding presentation skills.

• Ability to engage an audience of executives and whiteboard workflows with service managers.

🏝️ Benefits

• Fully remote position.

• Up to 30% travel for customer meetings and presentations, in-person office training in San Jose, and attendance at industry conferences.