Principal Services Solution Manager – West Coast

This is a fully remote position, open to applicants in California.

📋 Description

• Take ownership and implement a strategic vision for Professional Services.

• Propel successful execution of services sales and project delivery for key accounts.

• Engage with C-level executives to devise and implement services roadmaps.

• Manage the professional services lifecycle, from deal strategy and proposal development to execution and forecasting.

• Provide guidance on cloud-based data warehousing, business intelligence, and AI-driven solutions.

• Lead high-performing teams while ensuring customer satisfaction.

• Report to a Consulting Practice Director within the Americas Professional Services team.

• Collaborate with Sales District Managers and Account Executives.

• Facilitate Professional Services and Training sales enablement and execution.

• Guarantee successful service delivery for designated accounts.

• Meet quarterly bookings and utilization targets.

• Monitor consumption progress and accomplish consumption objectives.

• Act as the Professional Services point of contact for assigned accounts.

• Develop and implement the overall services vision for sales and delivery.

• Manage services delivery roadmaps, proposals, services opportunity closure, and delivery.

• Work alongside cross-functional teams to scope, propose, and sell services to both new and existing clients.

• Create scope and statements of work for customer engagements.

• Conduct internal deal reviews to ensure project scope aligns with customer success.

• Enhance business operations processes related to services sales.

• Foster cross-functional relationships within Snowflake GTM teams and partner teams.

• Provide bookings forecasts and oversee the book of business.

• Align services engagements with customer business outcomes.

• Ensure alignment with executive sponsors and customer stakeholders.

• Collaborate with delivery partners, including SIs and GSIs.

• Serve as the first escalation point for customers and project teams.

• Manage project outcomes and oversee project financials, revenue forecasting, and expenses.

• Maintain high customer satisfaction ratings.

• Collaborate with Education Services on training delivery initiatives.

• Provide services delivery activities such as Business Value roadmaps, business value assessments, strategic roadmaps, and Data Cloud Assessments.

• Work with Account Executives and Sales Engineers on account strategies.

• Contribute to internal process enhancements.

• Develop market expertise through collaboration with Practice Directors, Sales teams, Global Industry Leaders, and external research.

⛳️ Requirements

• Over 10 years of experience in a Sales and Services Delivery role or a similar capacity.

• Experience engaging with executives and managing complex technical implementation projects, roadmapping, and revenue forecasting.

• Direct experience, preferably within the relevant market.

• Strong understanding of business solutions leveraging data, including Customer Data Platforms, cross-industry data sharing, AI, and personalization.

• Proven success in meeting booking, utilization, and consumption targets or similar goals.

• Ability to effectively communicate and translate across internal teams and customer organizational structures.

• Experience in developing technology programs, defining milestones, success criteria, resource allocation, and ensuring timely delivery.

• Excellent organizational skills.

• Capability to work independently and manage multiple projects concurrently.

• Experience with Big 5 or boutique strategy consulting is a differentiator.

• Proven track record of achieving or surpassing sales targets is a differentiator.

• Experience in a client support and advisory technical role, such as solution architect, system administrator, or technical account manager, is a differentiator.

• Experience in designing, leading, influencing, and selling functional solution sets or cross-functional digital transformations is a differentiator.

🏝️ Benefits

• Bonus and equity plan.

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Life insurance.

• Disability insurance.

• 401(k) retirement plan.

• Flexible spending account.

• Health savings account.

• At least 12 paid holidays.

• Paid time off.

• Parental leave.

• Employee assistance program.

• Additional company benefits.

• Hands-on experience with cutting-edge data warehouse technology.

• Opportunities for professional development through collaboration with an experienced team.