Principal Researcher

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Spearhead foundational and strategic research that informs product strategy, experience direction, and investment.

• Identify key questions where a deeper understanding of customers can alter the course of work.

• Integrate insights from customers, clients, and colleagues into the roadmap, planning, and product strategy.

• Link qualitative research, behavioral data, voice of customer feedback, and operational signals.

• Establish the research practice encompassing methods, standards, participant engagement, ethics, consent, and knowledge management.

• Develop standards and systems to facilitate high-quality research throughout the organization.

• Empower designers and product managers to conduct effective discovery by providing guidance, tools, and frameworks.

• Mentor researchers, designers, and product managers on best practices in research.

• Leverage AI and innovative research methodologies to accelerate learning while maintaining rigor.

• Convert research findings into frameworks, narratives, and decision-making tools.

• Communicate evidence and recommendations to senior leadership.

• Synthesize insights across studies and over time to discern patterns in customer behavior and needs.

• Monitor how research influences decisions, priorities, and outcomes.

• Investigate customer, client, and colleague interactions with conversational, agentic, and adaptive experiences.

• Examine trust, expectations, control, transparency, recovery, and handoff in dynamic experiences.

• Collaborate with product and design teams to assess AI-enabled experiences.

• Create research methodologies for adaptive experiences.

• Undertake additional responsibilities as assigned.

• Adhere to all policies and standards.

⛳️ Requirements

• Bachelor's Degree or equivalent work experience is required.

• Over 10 years of user research, design research, behavioral research, or related experience within a product organization.

• Profound proficiency in both qualitative and quantitative research methodologies.

• Strong discernment in selecting the appropriate research approach for specific questions and decisions.

• Proven history of research significantly impacting product, experience, or business direction.

• Experience in establishing or substantially enhancing a research practice, including scalable and democratized discovery models.

• Background in mentoring researchers, designers, and product managers regarding research skills and judgment.

• Extensive experience utilizing behavioral and digital analytics alongside qualitative research, with platforms like Quantum Metric, Heap, Amplitude, FullStory, or similar.

• Demonstrated proficiency in employing AI throughout study design, synthesis, analysis, pattern recognition, and communication.

• Experience functioning in continuous discovery and delivery settings.

• Exceptional written and verbal communication skills.

• Ability to impose structure on ambiguity and influence senior stakeholders with evidence.

🏝️ Benefits

• Competitive weekly salary and bonus opportunities.

• 401(k) plan with company matching.

• Customizable medical coverage plans to meet your needs.

• Paid time off (PTO) programs.

• Company holidays.

• Paid volunteer days.

• Up to $5,250 in tuition reimbursement annually.

• Total job benefits valued at over $10,000.