Principal Product Manager – Partner Sales

This is a fully remote position, open to applicants in California.

📋 Description

• Take ownership of the product strategy, vision, and roadmap for the Partner Sales ecosystem.

• Align technological investments with channel revenue objectives.

• Map out and enhance the complete partner journey from onboarding and enablement to deal registration, pipeline management, and payouts.

• Direct the technical strategy and product implementation for integrating Impartner with Salesforce, Adobe, and other internal go-to-market systems.

• Ensure real-time data synchronization and cohesive partner workflows.

• Identify challenges in the partner sales process and develop automated, scalable solutions.

• Speed up partner deal velocity while minimizing administrative burdens.

• Collaborate with Channel Sales Leadership, Revenue Operations, Engineering, and Partner Marketing to define requirements and deliver effective solutions.

• Set and monitor KPIs for platform adoption, system performance, and channel revenue impact.

• Leverage data to refine and enhance the partner portal experience.

⛳️ Requirements

• Over 8 years of experience in Product Management.

• More than 3 years specifically concentrated on B2B SaaS go-to-market strategies, Channel Sales, Revenue Operations, or Partner Ecosystems at a Principal or Senior level.

• Profound understanding of indirect sales motions, including VARs, SIs, MSPs, and Tech Alliances.

• Practical experience managing and integrating PRM systems, particularly Impartner, with CRM systems, mainly Salesforce.

• Familiarity with integrating partner ecosystems into go-to-market toolchains, such as Zendesk, marketing automation platforms, and data warehouses.

• Capability to switch between high-level channel strategy and technical requirements with engineering teams.

• Outstanding stakeholder management and communication abilities.

• Salesforce Admin or Impartner certifications are advantageous.

• Prior experience in Direct Channel Sales or Revenue Operations before transitioning to Product Management is a plus.

• Experience in creating custom partner portal experiences or APIs is a bonus.

🏝️ Benefits

• Potential for bonuses, benefits, or related incentives.

• Comprehensive benefits package available.

• Flexible remote work options for part of the week.

• Opportunities to connect, collaborate, and learn in person at Zendesk offices.

• Reasonable accommodations provided for applicants with disabilities and disabled veterans.