Principal Product Manager, Agentic AI

This is a fully remote position, open to applicants in United States.

📋 Description

• Establish agent roles, available tools, escalation protocols, prohibited actions, and expected behavior towards management.

• Analyze customer operations to pinpoint workflows where agents deliver measurable value.

• Specify human-in-the-loop autonomy, escalation thresholds, manager overrides, logging procedures, and compliance audits.

• Remain actively involved during implementation, review builds, utilize the product, participate in bug triage and design reviews, and delay releases when quality falls short.

• Create and maintain evaluation sets, examine failure traces, set pass criteria, and evaluate production degradation.

• Draft and uphold Functional Requirements Documents as definitive specifications.

• Collaborate with go-to-market teams regarding packaging, metering, pricing insights, and field readiness.

• Oversee agent deployments with enterprise design partners, including pilot programs, success metrics, failure assessments, and decisions for general availability.

• Compose and refine prompts and system prompts.

• Develop functional agent prototypes with tool specifications, structured outputs, retries, and safeguards.

• Utilize agentic coding tools like Claude Code for prototyping, data analysis, specifications, and codebase reviews.

• Troubleshoot agent failures related to tool descriptions, retrieval, context windows, output schemas, or model limitations.

• Construct and analyze evaluation sets.

• Monitor model releases, agent frameworks, and protocol modifications, translating them into implications for the roadmap.

• Operate as an individual contributor without current management responsibilities.

⛳️ Requirements

• 7+ years in product management (Senior) or 10+ years (Principal).

• Minimum of 2 years delivering LLM-backed features to external, paying clients.

• Proven hands-on experience with prompts, system prompts, agent prototypes, evaluations, and related technical tasks.

• Significant experience in enterprise B2B SaaS, including multi-tenant architecture, role-based access control, audit trails, single sign-on, data residency, security evaluations, and enterprise procurement.

• A track record of navigating ambiguous and operationally complex domain challenges to deliver successful products with proven adoption.

• Experience in ensuring product quality throughout implementation and release phases.

• Sound judgment regarding current model constraints.

• Proficiency in working within a codebase; ability to read code, execute it locally, and submit a pull request.

• Excellent written communication skills.

• Preferred experience in direct workforce management, HCM, ERP, supply chain, or other operationally intricate enterprise domains.

• Familiarity with labor compliance regulations is preferred.

• Experience in demand forecasting, optimization, or decision systems is preferred.

• Background in developing configurable platforms or authoring interfaces is preferred.

• A degree in engineering or a technical field, or prior engineering/data science experience is preferred.

• Experience in industries with a frontline focus is preferred.

🏝️ Benefits

• $0 monthly premium along with other flexible medical, dental, and vision plans effective from the first day of employment.

• 401k plan.

• Discretionary Paid Time Off and Paid Holidays.

• Parental Leave.

• Equity.

• Monthly Wellness Reimbursement.

• Monthly Lunch on Legion.

• Bonus.

• Compensation for time spent on practical exercises.

• Fully remote work arrangement.

• Collaborative, fast-paced, and entrepreneurial culture.

• Opportunities to enhance skills and work closely with seasoned executives.