Principal – Prime Health Plan Division

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the contract and relationship with a major Prime Health Plan client.

• Create and manage strategic growth and retention initiatives.

• Ensure client satisfaction while achieving corporate strategic objectives.

• Act as the organization's resource and expert for the client.

• Coordinate and create tailored strategic plans for clients, monitoring and adjusting as necessary.

• Function as the account strategist both internally and externally.

• Develop business solutions aligned with products, benefits, services, and client requirements.

• Maintain continuous communication with the client and enhance client relationships.

• Lead initiatives to address client needs and ensure satisfaction levels are achieved.

• Supervise contract performance, service commitments, performance guarantees, and operational KPIs.

• Facilitate discussions around contracts, renewals, and evolving service needs.

• Identify potential risks, optimize outcomes, and ensure account stability.

• Coordinate internal Account Management and extended teams in relation to strategic objectives and escalated service concerns.

• Collaborate with senior leadership, finance, operations, and other internal departments.

• Keep abreast of industry trends, policies, practices, innovations, competition, and market developments.

• Utilize business and financial insights to enhance client performance and financial results.

• Share best practices and adhere to industry standards.

• Drive process improvement initiatives.

• Assist with special projects and evolving business needs.

• Identify opportunities to streamline processes, enhance communication, and improve cross-functional team performance.

⛳️ Requirements

• Bachelor's degree or equivalent experience.

• Over 8 years of relevant experience, or a Master's degree with 4+ years of relevant experience.

• Proficient in PC skills including Microsoft Word, Excel, and PowerPoint.

• Strong business and financial acumen.

• Exceptional written and verbal communication and presentation abilities.

• Highly organized, analytical, interpretative, with demonstrated time management skills.

• Capability to drive results through influence, leadership, negotiation, and relationship management.

• Ability to foster alignment across various levels and teams through collaboration.

• Quick at establishing credibility and trust.

• Proactive in identifying issues, planning work, and meeting deadlines.

• Willingness to travel as required to fulfill business needs.

• Reliable cable broadband or fiber optic internet connection with a minimum of 10Mbps download and 5Mbps upload when working remotely.

🏝️ Benefits

• Eligibility for annual bonuses.

• Eligibility for long-term incentive plans.

• Medical insurance coverage.

• Vision insurance coverage.

• Dental insurance coverage.

• Well-being and behavioral health programs.

• 401(k) retirement plan.

• Company-funded life insurance.

• Tuition reimbursement opportunities.

• A minimum of 18 days of paid time off annually.

• Paid holidays.

• Leaves of absence.

• Flexible remote work arrangement.