Principal Presales Engineer, ISV HLS

This is a fully remote position, open to applicants in United States.

📋 Description

• Collaborate with Account Executives on opportunity qualification, product demonstrations, Proof-of-Concepts, RFPs, design documentation, technical presentations, and training sessions.

• Spearhead the technical and product sales process, recommending best-practice solutions while assisting customers in utilizing Twilio’s APIs effectively.

• Identify customer technical challenges and craft, showcase, and deliver innovative solutions.

• Create and deliver engaging, intricate customer product demonstrations for Twilio Communications Products.

• Develop trusted-advisor relationships with both technical and non-technical stakeholders.

• Independently drive the technical aspects of the majority of opportunities.

• Provide leadership and support within the Solutions Engineer team.

• Oversee the design and implementation of medium to large-scale projects.

• Engage in team architectural discussions and collaborate with Product and other Twilio teams.

• Recognize and address customer and organizational challenges.

• Share knowledge, demonstration materials, and reusable presentations with the Solutions Engineering community.

• Mentor junior Solutions Engineers.

⛳️ Requirements

• Minimum of 8 years of pre-sales experience in selling complex, technical products OR over 10 years of professional experience in supporting technical products alongside customer-facing experience, especially in delivery or consulting.

• Outstanding communication and presentation abilities.

• Capacity to build audience confidence and convey complex subjects to various audience levels.

• Proficiency in understanding customers’ communication requirements and guiding them towards technical solutions.

• Prior software development experience or substantial knowledge in relevant technical domains.

• Previous exposure to Telecom, SIP, Contact Center, or Security sectors.

• Familiarity with sales methodologies.

• Bachelor’s and/or Master’s degree in a technical field (Engineering, Mathematics, Computer Science) or equivalent practical experience.

• Willingness to travel approximately 25% of the time.

🏝️ Benefits

• Competitive salary.

• Generous paid time off.

• Parental leave benefits.

• Wellness leave options.

• Comprehensive healthcare insurance.

• 401(k) retirement plan.

• Paid sick leave.

• Paid personal time off.

• Paid parental leave.

• Potential to participate in Twilio’s equity plan.

• Eligibility to earn commissions.

• Support for volunteering and donations.