Principal Presales Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Collaborate with Account Executives on qualifying opportunities, conducting demonstrations, developing Proof-of-Concepts, responding to RFPs, creating design documentation, delivering technical presentations, and organizing enablement sessions.

• Spearhead technical and product sales while recommending optimal solutions utilizing Twilio APIs.

• Identify customer technical challenges and craft, showcase, and present innovative solutions.

• Develop and deliver intricate, interactive demonstrations of Twilio Communications Products to customers.

• Cultivate trusted-advisor relationships with both technical and non-technical stakeholders.

• Engage in regulated-vertical initiatives, create collateral, identify industry trends, participate in industry events, and contribute to selling activities.

• Diagnose and address customer and organizational challenges.

• Contribute to the Solutions Engineering community by sharing knowledge, creating demonstration materials, and developing reusable presentations.

• Mentor junior Solutions Engineers to enhance their skills.

• Provide leadership and support for deals within the Solutions Engineer organization.

• Lead the design and implementation of medium to large projects, as well as take part in architectural decision-making as a team.

• Coordinate with product teams and other departments within Twilio.

⛳️ Requirements

• Minimum of 8 years of pre-sales experience in selling complex, technical products OR at least 10 years of professional experience supporting technical products along with customer-facing experience, especially in delivery or consulting.

• Exceptional communication and presentation abilities.

• Capability to gain the confidence of audiences and articulate complex subjects to diverse audience levels.

• Proficient in understanding customers’ communication needs and directing them toward technical solutions.

• Previous experience in software development or a working knowledge of relevant technical fields.

• Background in Telecom, SIP, Contact Center, or Security is preferred.

• Familiarity with sales methodologies.

• Bachelor’s and/or Master’s degree in a technical field (such as Engineering, Mathematics, or Computer Science) or equivalent practical experience.

• Willingness to travel approximately 25% of the time.

🏝️ Benefits

• Competitive compensation package.

• Generous paid time off.

• Extensive parental and wellness leave policies.

• Comprehensive healthcare coverage.

• Retirement savings program.

• Eligibility for equity plans.

• Health care insurance coverage.

• 401(k) retirement account options.

• Paid sick leave.

• Paid personal days off.

• Paid parental leave.

• Commission eligibility for performance.

• Support for employee volunteering and charitable contributions.