Principal Presales Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Collaborate with Account Executives on opportunity assessment, demonstrations, Proof-of-Concepts, RFPs, design documentation, technical presentations, and enablement sessions.

• Facilitate technical discovery sessions with clients.

• Develop and deliver intricate presentations and product demonstrations for Twilio Communications Products.

• Foster trusted-advisor relationships with clients.

• Propose innovative solutions and architectures.

• Contribute to the Solutions Engineering community through knowledge sharing.

• Create demonstration materials and reusable presentation content.

• Independently manage the technical aspects of opportunities.

• Provide leadership and support for deals within the Solutions Engineer organization.

• Oversee the design and implementation of medium to large-scale projects.

• Engage in architectural decision-making and coordinate with product and other Twilio teams.

⛳️ Requirements

• At least 8 years of experience in a solutions engineering (presales) role focusing on the sale of complex technical products, or over 10 years of professional experience supporting technical products with customer-facing roles, particularly in delivery or consulting.

• Outstanding communication and presentation abilities.

• Capability to convey complex topics to various audience levels.

• Proficient in understanding customers’ communication needs and guiding them toward technical solutions.

• Strong customer-oriented problem-solving skills.

• Excellent time management and prioritization capabilities.

• Previous software development experience in backend technologies (Java, C#, Node.js, Python, PHP), web development (JavaScript, HTML/CSS, React, Vue.js, Angular), or REST APIs.

• Bachelor’s and/or Master’s degree in a technical field, or equivalent practical experience.

• Must be authorized to work in the United States based on the Remote - US location.

🏝️ Benefits

• Competitive compensation.

• Generous paid time off.

• Parental leave benefits.

• Wellness leave options.

• Comprehensive healthcare coverage.

• Retirement savings program.

• Eligibility for equity plans.

• 401(k) retirement account.

• Paid sick leave.

• Paid personal time off.

• Paid parental leave.

• Eligibility for commission.

• Approximately 25% travel opportunities to meet in person with customers and colleagues.

• Support for employee volunteering and donation initiatives.