Principal Partner Sales Executive

This is a fully remote position, open to applicants in France, +3 more countries.

📋 Description

• Implement the partner-sourced and partner-influenced CCaaS revenue strategy throughout EMEA and APAC.

• Transform market insights into consistent partner go-to-market strategies.

• Recruit, onboard, and enhance CCaaS partnerships, including SIs, resellers, consultancies, BPOs/MSPs, and technology alliances.

• Develop partner competencies in contact center transformation, voice, AI, automation, and customer experience solutions.

• Drive co-selling initiatives and manage mid-to-large commercial CCaaS opportunities with partners.

• Collaborate with Zendesk account teams and partner sellers to boost win rates and expedite deal closures.

• Create repeatable onboarding, enablement, packaged offerings, and service-led strategies.

• Articulate Zendesk’s AI and CCaaS strategy to both partners and customers.

• Ensure the health of the partner pipeline, forecast accuracy, and conduct regular performance assessments across EMEA and APAC.

• Elevate opportunities and risks through established internal communication channels.

• Work in conjunction with Sales, Marketing, Product, Solutions Consulting, and Customer Success teams.

• Relay regional and partner feedback to Product and Engineering to influence the CCaaS and AI development roadmap.

⛳️ Requirements

• Over 8 years of experience in partner/channel sales, alliance management, or partner go-to-market roles within the SaaS/software industry.

• Proven quota-carrying experience.

• History of recruiting and scaling partners and driving partner-influenced revenue across EMEA and/or APAC.

• Experience in closing or influencing partner-led CCaaS, contact center, customer experience, or related SaaS agreements.

• Ability to influence cross-functional internal teams and manage complex regional partner initiatives.

• Deep understanding of the contact center ecosystem, including SIs, resellers, BPOs/MSPs, technology alliances, and cloud or communications providers.

• Practical knowledge of AI, including the ability to articulate AI strategies, specific use cases, and partner monetization opportunities.

• Exceptional communication and presentation skills.

• Capability to operate across diverse countries, cultures, and time zones.

• Strong operational focus on pipeline metrics, forecasting, partner performance, and repeatable onboarding processes.

• Preferred: experience working across EMEA and APAC markets.

• Preferred: familiarity with CCaaS, contact center transformation, customer experience, CRM, voice, or workforce engagement solutions.

• Preferred: experience in creating partner-ready offerings, implementation services, or service-led strategies.

• Preferred: experience with co-funded partner marketing programs and measuring partner ROI.

• Preferred: exposure to commercializing AI/ML capabilities through partnerships.

• Fluency in additional EMEA or APAC languages is advantageous.

🏝️ Benefits

• Flexible hybrid working arrangement allowing for remote work part of the week.

• Supportive and inclusive workplace environment.

• Reasonable accommodations provided for applicants with disabilities and disabled veterans.