Principal Partner Enablement Manager

This is a fully remote position, open to applicants in District of Columbia, +1 more state.

📋 Description

• Develop and oversee partner training initiatives focused on Keyfactor solutions, services, and industry best practices.

• Design and implement training sessions that encompass products, services, positioning, and competitive advantages.

• Create and curate presentations, webinars, and product guides that cater to various partner segments.

• Define, monitor, and evaluate KPIs to assess the effectiveness of partner enablement.

• Report on partner performance and the impact of enablement efforts to management.

• Cultivate relationships with global partners, acting as the primary contact and technical advocate.

• Assist partners by addressing technical inquiries, anticipating challenges, and mapping out solutions.

• Manage project transitions from the statement of work to kickoff, and from partner delivery to the Keyfactor Support/Customer Success handoff.

• Address partner inquiries, concerns, and escalations effectively.

• Collaborate with the sales team to draft partner statements of work and establish business objectives.

• Streamline time to value through structured project playbooks.

• Work alongside sales and global service teams to assist partners in scoping and delivering Keyfactor projects.

• Facilitate cross-functional meetings to ensure alignment on business priorities and messaging directed at partners.

⛳️ Requirements

• Bachelor's degree or equivalent experience in Computer Science, Information Technology, or a related field; or equivalent practical experience.

• Extensive expertise in a specific IT domain or technology stack.

• In-depth knowledge of industry trends, company-specific strategies, and forward-thinking innovations.

• Ability to influence and propel significant organizational initiatives.

• Experience in large enterprise IT environments through service delivery, consulting, or technical sales enablement.

• Strong consultation abilities with customers, partners, and other external stakeholders.

• Proficient in Windows Server operating systems.

• Solid understanding of core networking and infrastructure fundamentals.

• Advanced technical troubleshooting and problem-solving capabilities.

• Effective time management and prioritization skills for managing complex partner deployments.

• Proficient knowledge of Active Directory Certificate Services and Active Directory Federation Services.

• Familiarity with Unix/Linux systems.

• Advanced scripting skills using Microsoft tools like SQL and PowerShell.

• Willingness to learn new product stacks, technologies, and APIs as required.

• Knowledgeable in Public-Key Infrastructure (PKI), digital certificates, and cryptography.

• Proficient in Microsoft 365.

• Strong understanding of Kerberos protocol and OAuth authentication.

• Familiarity with the EJBCA product stack.

🏝️ Benefits

• Second Fridays (a company-wide day off on the second Friday of every month, excluding November and December due to the holiday schedule); benefit subject to change.

• Comprehensive benefit coverage available globally.

• Paid parental leave.

• Extensive adoption and fertility support.

• Competitive time-off policies worldwide.

• Employee-focused initiatives through Key Contributors & Culture Committees.

• Commitment to inclusion and diversity through the DIVERSE initiative.

• Support for DEIB efforts through the Keyfactor Alliance Program.

• Access to wellbeing resources.

• Wellness allowance provided.

• Free membership for mindfulness app.

• Wellness Wednesdays to promote health.

• Global Volunteer Day for community engagement.

• Company matching for non-profit donations.

• Three volunteer days off per year.

• Monthly talent development and cross-functional meetings to enhance professional growth.

• Regular All Hands meetings followed by group gatherings.