Principal NetSuite Consultant

This is a fully remote position, open to applicants in United States, +3 more locations.

📋 Description

• Serve as a subject matter expert and a key contributor to the transition and delivery of services for designated accounts.

• Ensure client satisfaction by responding to requests within established SLAs, typically managing 3–6 projects or as required.

• Proactively assess workload and redistribute tasks as necessary.

• Conduct regular account evaluations focusing on client satisfaction, adherence to processes, backlogs, service quality, and opportunities for improvement.

• Act as the primary point of contact for assigned clients.

• Review contracts for specific terms and monitor time spent, billing, renewals, and profitability.

• Lead and participate in initiatives aimed at enhancing the maturity and growth of Managed Services delivery.

• Train, mentor, and serve as a subject matter expert for the team in both technical and functional competencies.

• Provide clients with advice on standard functionalities, software, and industry-leading practices.

• Function as the primary Technical Account Manager for key accounts.

• Assist in managing teams across various geographic locations.

• Create dashboards to monitor KPIs and recommend proactive modifications to customer environments.

⛳️ Requirements

• Bachelor's or advanced degree in Business, Accounting, Computer Science, Information Systems, or an MBA, or equivalent professional experience.

• Over 4 years of practical NetSuite experience, encompassing configuration, implementation, consulting/administration, support, and escalation handling.

• NetSuite Certifications are highly preferred - ERP Consultant, Administrator.

• Knowledge and experience with best practices related to ERP systems.

• Familiarity with common application integrations via Celigo, Boomi, and FarApp (NetSuite Connector), including Shopify, Amazon, 3PL, Salesforce, and Payroll systems.

• Ability to effectively manage client and team interactions and communicate with both technical and non-technical audiences.

• Willingness to travel up to 20% for on-site client engagements as necessary.

🏝️ Benefits

• 401k plan with company match up to 6%.

• United Health Plan.

• Dental insurance.

• Vision insurance.

• Life Insurance.

• Accidental Death and Dismemberment insurance.

• Reimbursement for approved training, continuing education, skills development, and professional certification programs and exams.

• Flexible learning options.

• Professional development opportunities.

• Book clubs, speaking events, and annual retreats.

• Flexible career paths without an ‘up-or-out’ model.

• Resources for emotional, mental, financial, physical, and social well-being.