Principal Engagement Manager – Professional Services

This is a fully remote position, open to applicants in Texas.

📋 Description

• Lead and manage intricate, multi-faceted engagements and global programmatic implementations.

• Create and oversee value-driven programmatic frameworks, such as Centers of Excellence.

• Propel long-term Program Charters and strategic account roadmaps that align with the objectives of client executives and business architecture.

• Develop trusted advisor relationships with key client executives in collaboration with sales and customer success teams.

• Coordinate specialized cross-functional roles, programs, and workflows across both pre-sales and post-sales delivery.

• Collaborate with regional Project Managers to implement localized workflows.

• Align comprehensive technical roadmaps with client executive milestones, working alongside Solutions and Business Architects.

• Extract data insights and performance metrics to enhance operational performance and guide strategic decisions.

• Manage the ongoing success package delivery, resource allocation, timelines, and budgets.

• Travel domestically 1–2 times a month to engage with clients and participate in team events, with the possibility of international travel.

⛳️ Requirements

• Over 8 years of experience in SaaS Customer Success, Professional Services, or Technical Program Management.

• Preferred experience in customer-facing or client delivery roles.

• At least 4 years of direct experience in or supporting the construction industry or a related field is preferred.

• Proven ability to design global program governance frameworks, executive steering structures, and scalable delivery models for enterprise accounts.

• Familiarity with enterprise SaaS architecture, integration patterns, and data ecosystem flows.

• Strong data analysis capabilities, focusing on actionable insights, account health optimization, and executive-level value realization reporting utilizing ROI/KPIs.

• Exceptional communication, stakeholder management, and documentation skills for various technical and business audiences.

• A collaborative, optimistic, and ownership-driven approach to tackling complex client challenges.

🏝️ Benefits

• Eligibility for Equity Compensation.

• Eligibility for Bonus Incentive Compensation.

• Option to work remotely within the US.

• Domestic travel opportunities to meet clients and attend team events.

• Possibility of international travel.