Principal Enablement Manager

This is a fully remote position, open to applicants in California, +4 more states.

📋 Description

• Develop, manage, and continually enhance just-in-time enablement workflows throughout the GTM technology ecosystem.

• Convert business priorities, product introductions, sales strategies, performance metrics, and field requirements into focused enablement experiences.

• Create operational processes for intake, prioritization, design, launch, adoption, and ongoing enhancement.

• Collaborate with Sales, Customer Success, Marketing, Product, Product Marketing, Revenue Operations, and regional leaders.

• Define and uphold the enablement technology roadmap, including integrations, governance, data quality, permissions, and system management.

• Develop scalable enablement recommendation systems based on role, stage, skill deficiencies, pipeline context, priorities, and behaviors.

• Establish measurement frameworks for GTM competencies, skills, and behaviors.

• Design reporting views and dashboards to assess readiness, adoption, proficiency, and field execution.

• Create indicators linking enablement activities to behavior modifications, pipeline performance, ramp-up time, productivity, and revenue.

• Enhance data quality, establish source-of-truth definitions, and ensure reporting consistency with Revenue Operations, Business Intelligence, and sales leaders.

• Detect skill gaps and prioritize necessary interventions.

• Manage operational rhythms for reviewing insights, sharing findings, and translating measurements into action.

• Design and implement structured field communication processes.

• Define standards for communication, including channels, audiences, ownership, governance, and service levels.

• Construct integrated communication calendars and segmentation strategies.

• Assess communication reach, engagement, understanding, and subsequent actions.

• Assist with Sales Kickoff general session content and other significant GTM events.

• Collaborate with executive speakers and content owners on narratives, learning objectives, audience outcomes, and calls to action.

• Create content plans, timelines, review processes, materials for speaker preparation, and standards for delivery.

• Link event messaging to subsequent enablement, manager reinforcement, communications, and measurement.

• Develop AI guidance, learning experiences, workflows, and use cases tailored for GTM teams.

• Identify AI opportunities in productivity, customer engagement, preparation, coaching, content discovery, forecasting, and execution.

• Collaborate on AI governance, adoption standards, and change management initiatives.

• Develop role-specific AI enablement for sellers, managers, customer success teams, marketers, and GTM leaders.

• Establish measures for AI adoption and impact.

⛳️ Requirements

• Over 8 years of experience in GTM enablement, enablement operations, sales operations, revenue operations, learning operations, business operations, or a related domain.

• Experience in building and managing enablement programs, systems, workflows, and processes within a complex B2B technology organization.

• Proven ability to create measurement frameworks and reporting that link skills, behaviors, and program adoption to business results.

• Strong background with enablement technology, CRM data, learning systems, sales productivity tools, analytics platforms, or related GTM systems.

• Experience designing structured internal communication programs for a distributed or multi-segment field organization.

• Experience in supporting executive-level events, Sales Kickoff, company meetings, or other high-profile programs.

• Practical experience in applying generative AI to enablement, sales, operations, productivity, or knowledge management.

• Strong project and program management capabilities, including the ability to navigate ambiguity, dependencies, deadlines, and manage multiple senior stakeholders.

• Exceptional written, verbal, and presentation communication skills.

• Systems-thinking approach and a propensity for scalable, repeatable, measurable solutions.

• Comfortable working hands-on while influencing strategy across various functions and levels.

• Experience in a fast-growing SaaS, cloud, data, infrastructure, developer tools, or enterprise technology firm.

• Experience with signal-driven or adaptive enablement models.

• Familiarity with competency frameworks, skill taxonomies, behavioral measurement, call intelligence, coaching, or performance analytics.

• Experience in administering or integrating CRM, LMS, sales readiness, conversation intelligence, internal communications, knowledge management, or business intelligence tools.

• Experience in creating AI adoption strategies, prompt libraries, agentic workflows, or role-based AI learning programs.

• Knowledge of change management, adult learning principles, instructional design, and reinforcement strategies.

🏝️ Benefits

• Competitive salaries and equity grants.

• Unlimited time off.

• Health, dental, and vision coverage.

• 401K plan.

• Flexible Spending Account (FSA).

• Commuter benefits.

• Regular team celebrations and recreational events.

• Stipend for home internet and phone expenses.

• Opportunities for learning and development.

• Ability to impact a high-performance company on the path to IPO.

• Comprehensive health and wellness benefits.

• Discretionary bonuses.

• Stock options available.

• Commission plan may be applicable.