Principal Customer Success Manager

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Lead the adoption and implementation strategies for platinum-tier clients, ensuring they derive maximum value from the Armis platform.

• Comprehend customer use cases and offer suggestions to enhance security measures and platform usage.

• Establish and nurture trusted relationships with technical stakeholders and decision-makers.

• Serve as the customer advocate within Armis, facilitating coordination across teams to achieve customer goals.

• Ensure that deployment and configuration are aligned with essential business use cases and are delivered on time.

• Keep abreast of third-party integrations and their interactions with Armis within client environments.

• Act as a subject matter expert in the realm of technical proficiency.

• Collaborate with Product, Engineering, Support, and Sales teams to promote account success.

• Align new use cases with CISO objectives and pinpoint growth opportunities by informing clients about innovations, capabilities, and products.

• Oversee the successful adoption and operationalization of the Armis platform, including hands-on technical delivery and configuration.

• Function as a business liaison between clients and cross-functional teams.

⛳️ Requirements

• Bachelor’s degree in Computer Science, Information Systems, or a related field, or relevant certifications (CISSP, Security+, CEH).

• Over 8 years of experience in a Customer Success Manager, Technical Account Manager, or similar customer-facing technical position.

• More than 5 years of experience in network engineering, architecture, support, or design.

• At least 5 years of experience in service delivery or technical account management within post- and/or pre-sales settings.

• Exceptional communication and presentation skills for both technical and executive audiences.

• Over 3 years of experience in IT, security, healthcare technology, or comparable environments.

• Familiarity with network protocols across OT/ICS, biomedical, or conventional IT infrastructures.

• Willingness to travel up to 20–25% per quarter.

• Knowledge of healthcare/ICT devices, manufacturers, or applications.

• Experience in securing IT, IoT, or healthcare systems.

• Familiarity with scripting languages, preferably Python.

🏝️ Benefits

• Equity (when applicable).

• Variable/incentive compensation.

• Health plans.

• Flexible spending accounts.

• 401(k) Plan with company match.

• Employee Stock Purchase Plan (ESPP).

• Matching donations.

• Flexible time away plan.

• Family leave programs.

• Flexible or remote work options.