Principal Cloud Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Design, develop, and sustain automation and tools to minimize operational challenges.

• Enhance reliability practices in collaboration with Product & Engineering leaders.

• Engage in the incident-management lifecycle, covering detection, engagement, escalation, mitigation, stakeholder communication, post-incident review, and follow-up on corrective actions.

• Analyze alert, incident, support, and SLO trends to transition from reactive measures to proactive risk management.

• Establish feedback loops that connect incident insights to engineering standards, service maturity, product priorities, and vendor actions.

• Work alongside application engineering teams to enhance developer experience and reduce operational toil.

• Collaborate with service owners to define production readiness standards.

• Offer SRE expertise on capacity planning, resilience testing, game days, disaster recovery readiness, and modernization of fragile or legacy workloads.

• Document essential customer workflows, set health expectations, identify dependencies, and align reliability investments with business objectives.

• Engage in cross-team reliability initiatives and influence results without direct authority.

• Cultivate strategic vendor partnerships in observability, incident response, and cloud infrastructure.

• Implement AI-assisted and agentic workflows for alert triage, incident mitigation, postmortems, trend analysis, capacity planning, SLO analysis, and self-service knowledge.

• Enhance service metadata, observability data, incident records, runbooks, architecture documentation, and the quality of corrective actions.

⛳️ Requirements

• Proven experience in a production-facing SRE role within a complex SaaS environment.

• Strong technical acumen across distributed systems, multi-cloud environments, Kubernetes, networking, infrastructure technologies, GitOps, and CI/CD.

• Demonstrated experience in establishing and advancing SRE principles and practices, including SLOs, error budgets, observability, capacity planning, incident response, and toil reduction.

• Proficient in utilizing observability data to address high-severity incidents and investigate root causes during postmortems.

• Experience leading high-pressure incidents while effectively communicating with technical teams, executives, customer-facing stakeholders, and third-party vendors.

• Capability to participate in a 12-hour follow-the-sun on-call rotation.

• Ability to responsibly integrate AI-assisted and agentic workflows while ensuring qualified personnel remain involved in decision-making for production-impacting actions.

🏝️ Benefits

• Participation in Seismic's incentive plans in addition to base salary.

• Remote work arrangement.

• 12-hour follow-the-sun on-call rotation.