Presales Specialist – Backup Product

This is a fully remote position, open to applicants in Poland.

📋 Description

• Support in the installation and configuration of Storware products for clients

• Participation in the implementation of projects in both test and production environments

• Assistance with functional testing and data migrations

• Troubleshooting basic technical issues with support from the engineering team

• Involvement in product presentations and demonstrations

• Assistance in organizing and conducting technical training for clients and partners

• Handling first-line technical and implementation inquiries

• Support for partner certification processes

• Maintaining ongoing communication with partners

• Assisting in the implementation of projects for partners

• Monitoring the quality of executed partner projects

• Supporting promotional activities for Storware products

• Creating and updating implementation documentation and instructions

• Contributing to the knowledge base and training materials

• Reporting on project activities

• Collaborating with Professional Services, R&D, and Product Management teams

• Maintaining professional communication with clients and partners

• Supporting the positive image of Storware during implementations and training sessions

• Ensuring quality service and adherence to company standards

⛳️ Requirements

• Basic experience in software installation and configuration

• General knowledge of IT environments (servers, storage, virtualization, cloud)

• Ability to conduct testing and support implementations according to documentation

• Basic understanding of implementation and partnership processes

• Familiarity with backup technologies and environments based on Linux and Windows is a plus

• Strong communication skills

• Willingness to learn and develop technical competencies

• Ability to work with clients and partners

• Good self-organization skills

• Teamwork skills and willingness to share knowledge

• Knowledge of English at least at B1/B2 level

• Readiness to work in a B2B model

🏝️ Benefits

• Equipment and tools that meet high data security standards (ISO 27001 implemented)

• High autonomy in planning and executing tasks

• Real impact on the product development direction and shaping business processes

• Clear and open career path towards senior and managerial roles

• Clearly defined, realistic, and measurable goals

• Collaboration with an experienced technology team providing solid substantive support

• Flexible work model — remote, hybrid, office, or travel, depending on preferred working style

• Bonus based on a commission plan