Presales Solutions Principal

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Act as the technical trusted advisor for CustomerGauge to mid-market and enterprise prospects across Europe and North America, and occasionally beyond.

• Manage the technical and customer experience program aspects of intricate, high-value sales cycles.

• Collaborate with account executives from the initial discovery call through to technical closure.

• Align platform capabilities with quantifiable business outcomes.

• Lead discovery sessions, solution architecture, proof-of-concept initiatives, demonstrations, and executive presentations.

• Shape, qualify, and expedite deals from both technical and domain perspectives.

• Convert business and technical requirements into solution designs that encompass integration architecture, data flows, program configuration, and implementation strategies.

• Oversee responses to RFPs, RFIs, and security inquiries.

• Conduct technical deep-dives with IT, data, and operations stakeholders.

• Create and present customized demos and proofs of concept.

• Interact with IT architects, program owners, and C-suite executives.

• Transition closed deals to services and account management, including scope, solution design, and success criteria.

• Provide competitive insights and prospect needs to product and marketing teams.

• Develop demo environments, reference architectures, and presales materials.

• Occasionally assist existing customers with expansion sales initiatives.

• Report directly to the Chief Revenue Officer (CRO).

⛳️ Requirements

• 3-5+ years of experience in presales solutions consulting or sales engineering, preferably within B2B SaaS.

• In-depth, practical knowledge in Net Promoter Score (NPS), customer experience measurement, or customer feedback programs; this expertise is mandatory.

• Experience in designing and implementing Voice of the Customer (VoC) programs.

• Proven capability to guide complex technical sales cycles at the enterprise level, including solution architecture, integration design, RFP responses, and proof-of-concept activities.

• Established record as a technical trusted advisor whose insights are sought by prospects regarding architecture, program design, and strategic direction.

• Proficiency in enterprise data and integration ecosystems, including CRM, ERP, data warehouses, APIs, SSO, and security and compliance standards.

• Strong executive presence; effective in both technical deep-dives and presentations to C-suite executives.

• Outstanding communication, storytelling, and presentation abilities.

• A Bachelor's degree is required.

• Familiarity with Salesforce or comparable CRM systems.

• Experience with survey, customer experience, or analytics platforms.

• Capability to support European sales cycles during reasonable hours aligned with the East Coast.

🏝️ Benefits

• Health Insurance (Medical, Dental & Vision) with a 70% contribution for employees.

• Participation in the Stock Appreciation Rights (SAR) Plan.

• Unlimited Paid Time Off (PTO) with manager approval required.

• A MacBook will be provided.

• Occasional travel opportunities to customer locations and global offices.