ITSM Solutions Architect – Pre-Sales

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Serve as an IT Service Management (ITSM) solutions architect during the pre-sales phase.

• Partner with the sales team to assess client requirements.

• Create tailored solutions to meet those needs.

• Showcase the benefits of ITSM solutions effectively.

• Ensure that both technical and commercial proposals align with client expectations.

• Align proposals with industry best practices and SPREAD’s offerings.

⛳️ Requirements

• Proven experience in ITSM solutions architecture.

• Background in pre-sales or technical consulting.

• Acquainted with complex, large-scale IT environments.

• Strong emphasis on pre-sales experience related to ITSM solutions.

• Skilled in designing solution architectures that encompass process, integration, and workflow definitions.

• Proficient in preparing technical and commercial proposals, pricing strategies, and presentations for clients across various sectors and sizes.

• Bachelor’s degree in Computer Science, Computer Engineering, Information Systems, or a related discipline.

• A graduate degree in IT Service Management or a related area is advantageous.

• Familiarity with Agile methodologies and DevOps practices.

• Extensive knowledge of ITSM and frameworks such as ITIL.

• ITSM certifications, including ITIL and COBIT, along with relevant technologies.

• Experience with ITSM tools such as ServiceNow and BMC Remedy.

• Understanding of cloud computing platforms, including AWS, Azure, and GCP.

🏝️ Benefits

• Fully remote work options available, depending on the contract model.

• A welcoming work environment that emphasizes diversity, equity, and inclusion.

• Accessibility: this role is also open to individuals with disabilities.