Practice Management Implementation Specialist

This is a fully remote position, open to applicants in New York.

📋 Description

• Assist customers with NY EHRs by conducting discovery, gathering requirements, specifying, testing, and delivering solutions.

• Engage in discovery sessions and document existing workflows, requirements, and outstanding questions.

• Create functional specifications that include business rules, worked examples, and edge cases.

• Conduct software and integration testing for implemented solutions.

• Develop and execute test cases utilizing realistic data across various scenarios.

• Address issues that necessitate modifications to existing software applications and solutions.

• Clearly document defects and evidence, ensuring they are resolved effectively.

• Validate data flow and mapping between EHR platforms.

• Collect and assess customer feedback and requirements in collaboration with the development team.

• Produce customer-facing documentation, such as user guides, quick-reference sheets, and release notes.

• Provide end-user training and implementation support.

• Manage the request log and deliver regular status updates to customers and internal stakeholders.

• Handle protected health information in compliance with HIPAA and company policies.

• Perform additional duties and/or projects as assigned.

⛳️ Requirements

• Bachelor’s degree in Healthcare Administration, Behavioral Health, Information Systems, or a related field (or equivalent experience).

• Over 3 years of experience in a business analyst, QA analyst, implementation, or application-support role for customer-facing software.

• Preferably, experience in behavioral health or human services environments.

• Proficient in gathering detailed requirements and converting them into functional specifications.

• Strong testing discipline, including the ability to derive test cases from requirements and document results with supporting evidence.

• Comfortable working in regulated environments that demand accuracy, documentation, and adherence to established standards.

• Capable of managing multiple requests and workstreams while ensuring follow-through and quality.

• Excellent written and verbal communication skills.

• Effective problem-solving abilities with a practical, methodical approach.

• Ability to work both independently and collaboratively with customers, developers, and internal stakeholders.

• Comprehensive understanding of healthcare workflows, revenue-cycle concepts, and front-office operations.

• Experience with behavioral health EHR platforms is preferred.

• Familiarity with New York behavioral health programs and payment methodologies, including NY Medicaid, OMH/OASAS, APG, CCBHC PPS, and OTP is preferred.

• Knowledge of HIPAA, 42 CFR Part 2, and other behavioral health compliance standards is preferred.

• Relevant certifications such as CBAP/CCBA, CSPO/CSM, PMP, or ISTQB/CSTE are preferred.

• Willingness to travel up to 25% as needed.

• Ability to handle protected health information in accordance with HIPAA and company policies.

🏝️ Benefits

• Fully remote workforce.

• Flexible schedule.

• Medical, dental, and vision insurance.

• 401(k) with match.

• Legal benefits.

• Short-term and long-term disability coverage.

• Life insurance.

• Paid time off.

• Employee recognition rewards points.

• Performance-based bonuses.

• Financial incentives through company success.

• Referral incentives.