Power Platform Support, Testing & Deployment Engineer

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Provide first and second line support for solutions involving Power Apps, Power Automate, and Power Pages.

• Investigate, troubleshoot, and resolve incidents, defects, and user-reported issues related to applications.

• Analyze the root causes of recurring problems and collaborate with development teams to implement permanent solutions.

• Monitor the health, performance, integrations, and automation processes of solutions.

• Maintain support documentation, knowledge base articles, and troubleshooting guides.

• Liaise with business users and clients to effectively manage support requests and set expectations.

• Create and update test plans, test cases, and test scripts.

• Coordinate and execute functional, regression, integration, and user acceptance testing.

• Identify, log, track, and verify defects until resolution.

• Support the validation of fixes and enhancements prior to release.

• Ensure that solutions fulfill business requirements and adhere to quality standards before deployment.

• Assist in planning, coordinating, and executing deployments across Development, Test, UAT, and Production environments.

• Manage the packaging and deployment of Power Platform solutions using established release processes.

• Validate deployed solutions and conduct post-deployment verification.

• Aid in the creation of release documentation, deployment schedules, rollback plans, and change records.

• Support change management efforts and minimize business disruptions during releases.

• Enhance deployment automation and DevOps practices in collaboration with development teams.

• Analyze business processes to identify opportunities for improved reliability, efficiency, and user experience.

• Document functional requirements for enhancements and change requests.

• Support governance, security, and compliance activities across Power Platform environments.

• Stay updated on Power Platform features, best practices, and Microsoft's release roadmap.

⛳️ Requirements

• Experience in providing support for business applications within Microsoft Power Platform environments.

• Proficiency in Power Apps, Power Automate, Dataverse, and Microsoft 365 technologies.

• Strong analytical and troubleshooting skills for effective problem-solving.

• Experience in executing software testing and managing the defect lifecycle.

• Understanding of application deployment and release management processes.

• Experience in creating and maintaining test documentation and support procedures.

• Excellent communication skills, effective with both technical and non-technical stakeholders.

• Strong organizational skills and attention to detail.

• Ability to prioritize tasks and manage multiple support and testing activities simultaneously.

• Desirable: Experience with Azure DevOps.

• Desirable: Familiarity with CI/CD practices and deployment pipelines.

• Desirable: Knowledge of SharePoint Online, Microsoft Teams, and Dynamics 365.

• Desirable: Understanding of Power Platform administration and environment management.

• Desirable: Knowledge of SQL, APIs, and system integrations.

• Desirable: Experience in ITIL, support, or service management environments.

• Desirable: Exposure to automated testing methodologies and test management tools.

🏝️ Benefits

• Work from home.

• Monday to Friday schedule, 8 AM to 5 PM UK Time.

• UK holidays.